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Aflac10-Q: Customer churn

Aflac Japan's premium persistency declined from 93.8% to 92.8%

What happened

The company's 12-month rolling premium persistency, a key measure of customer retention, dropped by a full percentage point.

Source

SEC EDGARMay 6, 2026

Quarterly report (Form 10-Q)

Aflac 10-Q

Filing excerpt

The following table presents Aflac Japan's premium persistency on a 12-month rolling basis as of March 31. 2026 2025 Premium persistency 92.8 % 93.8 %

sec.gov/Archives/edgar/data/4977/000162828026030923/afl-20260331.htmRead the full source

Other signals in this filing (6)

Extracted by Autobound

From the Signal API record
Signal
10-Q: Customer churn

What this signalsFilings often name leadership changes, deals and spending plans.

Fiscal year end
03/31
Filed
May 6, 2026

More 10-Q signals at other companies

The full record

From the Signal API record

Numbers

PercentYear-over-year decrease in premium persistency percentage points
-1%

Details

CIK
4977
Accession number
0001628280-26-030923
Timeframe
Current quarter
Filing year
2026
Fiscal year
0
Why it matters
Customer success tools needed
Signal category
Revenue

Topics and mentions

Regions named

  • Japan

Extraction

Confidence
High
Relevance
80%
Sentiment
Negative
Detected
May 12, 2026
signal_type
sec-10q
signal_subtype
customerChurn

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The API returns more than this page shows

This page shows a preview. The full sec-10q record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/6ec528ab-3325-442a-bc6d-b7592f9ae95e returns this record as JSON. POST /v1/companies/enrich returns every signal for aflac.com.

{
  "signal_id": "6ec528ab-3325-442a-bc6d-b7592f9ae95e",
  "signal_type": "sec-10q",
  "signal_subtype": "customerChurn",
  "detected_at": "2026-05-12T09:24:56.038+00:00",
  "company": {
    "name": "Aflac",
    "domain": "aflac.com"
  },
  "data": {
    "detail": "The company's 12-month rolling premium persistency, a key measure of customer retention, dropped by a full percentage point. This indicates a growing customer churn problem, creating an urgent need to improve customer experience and retention strategies.",
    "metrics": {
      "pct": -1,
      "timeframe": "current_quarter",
      "pct_context": "Year-over-year decrease in premium persistency percentage points"
    },
    "summary": "Aflac Japan's premium persistency declined from 93.8% to 92.8%",
    "excerpts": "The following table presents Aflac Japan's premium persistency on a 12-month rolling basis as of March 31. 2026 2025 Premium persistency 92.8 % 93.8 %",
    "relevance": 0.8,
    "sentiment": "negative",
    "confidence": "high",
    "source_url": "https://www.sec.gov/Archives/edgar/data/4977/000162828026030923/afl-20260331.htm",
    "filing_date": "2026-05-06",
    "filing_year": 2026,
    "fiscal_year": 0,
    "fiscal_year_end": "03/31",
    "sales_relevance": "Customer success tools needed",
    "signal_category": "revenue",
    "regions_mentioned": [
      "Japan"
    ]
  }
}

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