American Express Is Opening Its Network to AI Agents. Rogue Ones Do Not Count.
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"Agentic transaction volumes are still small, but the direction is clear," American Express CEO Steve Squeri said on the company's Q3 2026 earnings call on October 23, 2026. Squeri said AI is reshaping how people find, weigh, and pay for things, but that agents acting for customers "does not change who the customer is." He said "AI gives us the opportunity to make Amex membership even more valuable," and outlined five areas where the company is applying it: value propositions, customer acquisition, engagement, payments, and service. Amex published its Agentic Commerce Experiences developer kit, known as ACE, in Q2. The kit sets out the capabilities Amex is building for transactions carried out by agents, and Squeri said the company is "working with several leading AI companies" on integrating it into their platforms. He did not name the companies. Earlier in October, Amex released Intent Intelligence, a framework that sets a standard for confirming and preserving a customer's purchase intent when an AI agent transacts on their behalf. The company is also developing Agent Purchase Protection, which would extend Amex's backing to eligible purchases when registered agents receive intent data and then make mistakes. Squeri did not give a launch date. UBS analyst Erika Najarian asked whether Amex would let AI agents into its systems, noting that some banks block bots. Squeri said...
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