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AmtrakCustomer feedback

An international traveler reports being unable to book tickets, register, log in, or search stations on the Amtrak website and mobile app when accessing the service from Europe.

What happened

Post: "Is Amtrak broken to me only?"

Source

RedditAug 30, 2026By u/PuzzleheadedBag920

r/visitingnyc

Is Amtrak broken to me only?

upvotes
2
comments
3

Post

Highlighted: the lines this signal was extracted from

I want to buy tickets before I leave Europe, so I'm trying to buy outside USA. When i open website it shows: We are unable to complete your request at this time. Please try again later. If you continue to have problems, call 1-800-USA-RAIL for assistance. It's not just one day or evening its all the time everyday. When i installed app on phone, I cant register, i can't login, I can't book as a guest because when selecting station no station appears when I type the station "no results found". I don't know what to do. I tried private tab, tried Tor browser, tried disabling extensions, nothing works.

reddit.com/r/visitingnyc/comments/1w2ska5/is_amtrak_broken_to_me_onlyRead the full source

Comments on the post

2 of 3 comments
  • “This is not the appropriate forum for this question. Please use another sub closer to the subject matter for answers.”

    u/visitingnyc-ModTeam1 points · Aug 30, 2026View

  • “Worked for me today. Maybe try a VPN?Good luck.”

    u/sighnwaves1 points · Aug 30, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/visitingnyc
Event date
Aug 2026

The full record

From the Signal API record

Numbers

Mentions
1

Details

Timing
Ongoing state
Category
Reliability
Virality
Very low
Post kind
Text
Prominence
Core
Company's role
Vendor

Topics and mentions

Topics

  • mobile app
  • reliability
  • booking
  • website

Products named

  • Amtrak app
  • Amtrak website

Extraction

Sentiment
Negative
Detected
Aug 30, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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The API returns more than this page shows

This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/15d2b569-da71-5eb0-a7cb-f50aa663b1a6 returns this record as JSON. POST /v1/companies/enrich returns every signal for amtrak.com.

{
  "signal_id": "15d2b569-da71-5eb0-a7cb-f50aa663b1a6",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-08-30T20:32:15+00:00",
  "company": {
    "name": "Amtrak",
    "domain": "amtrak.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "booking",
      "mobile app",
      "website",
      "reliability"
    ],
    "post_id": "1w2ska5",
    "summary": "An international traveler reports being unable to book tickets, register, log in, or search stations on the Amtrak website and mobile app when accessing the service from Europe.",
    "category": "reliability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/visitingnyc/comments/1w2ska5/comment/p6v6hqp/",
        "depth": 0,
        "score": 1,
        "author": "visitingnyc-ModTeam",
        "excerpt": "This is not the appropriate forum for this question. Please use another sub closer to the subject matter for answers.",
        "posted_at": "2026-08-30T21:09:20.000Z",
        "author_url": "https://www.reddit.com/user/visitingnyc-ModTeam/"
      },
      {
        "url": "https://www.reddit.com/r/visitingnyc/comments/1w2ska5/comment/p6uz2gd/",
        "depth": 0,
        "score": 1,
        "author": "sighnwaves",
        "excerpt": "Worked for me today. Maybe try a VPN?Good luck.",
        "posted_at": "2026-08-30T20:33:07.000Z",
        "author_url": "https://www.reddit.com/user/sighnwaves/"
      }
    ],
    "evidence": [
      "[post] When i open website it shows: \n\nWe are unable to complete your request at this time. Please try again later. If you continue to have problems, call 1-800-USA-RAIL for assistance.",
      "[post] When i installed app on phone, I cant register, i can't login, I can't book as a guest because when selecting station no station appears when I type the station \"no results found\"."
    ],
    "virality": "very_low",
    "post_date": "2026-08-30T20:32:15.000Z",
    "post_kind": "text",
    "post_text": "I want to buy tickets before I leave Europe, so I'm trying to buy outside USA. \n \nWhen i open website it shows: \n\nWe are unable to complete your request at this time. Please try again later. If you continue to have problems, call 1-800-USA-RAIL for assistance.\n\nIt's not just one day or evening its all the time everyday.\n\nWhen i installed app on phone, I cant register, i can't login, I can't book as a guest because when selecting station no station appears when I type the station \"no results found\".\n\nI don't know what to do.\n\nI tried private tab, tried Tor browser, tried disabling extensions, nothing works.",
    "sentiment": "negative",
    "subreddit": "visitingnyc",
    "event_date": "2026-08",
    "post_title": "Is Amtrak broken to me only?",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/visitingnyc/comments/1w2ska5/is_amtrak_broken_to_me_only/",
    "entity_role": "vendor",
    "post_author": "PuzzleheadedBag920",
    "upvote_ratio": 1,
    "mention_count": 1,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/visitingnyc/",
    "total_upvotes": 2,
    "comments_total": 0,
    "total_comments": 3,
    "event_date_text": "all the time everyday",
    "post_author_url": "https://www.reddit.com/user/PuzzleheadedBag920/",
    "signal_category": "feedback",
    "comments_included": 2,
    "products_mentioned": [
      "Amtrak app",
      "Amtrak website"
    ]
  }
}

Long text fields are shortened on this page.

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