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AT&TPricing concerns

Small business user dislikes AT&T's cost, connection, and customer service

Read at g2.com

What happened

A verified user in Education Management at a small business (50 or fewer employees) reports dissatisfaction with AT&T's cost, connection reliability, and customer service. While no specific monetary impact is quantified, these issues indicate potential friction points for retention.

Source

From the reviews

  • 3 of 5
    “I dislike the cost. I dislike the connection. I just like the Customer service.”

    Verified User in Education Management, Small-Business (50 or fewer emp.)May 19, 2026View

Extracted by Autobound

From the Signal API record
Signal
Pricing concerns

What this signalsReview themes often show where customers may look for an alternative.

Star rating
3 of 5
Reviewer
Verified User in Education Management
Reviewer details
Small-Business (50 or fewer emp.)

More from AT&T

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The full record

From the Signal API record

Extraction

Detected
Jun 15, 2026
signal_type
product-reviews
signal_subtype
PricingConcerns

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/efe404f1-d1ac-4435-8b2a-dc45092dee44 returns this record as JSON. POST /v1/companies/enrich returns every signal for att.com.

{
  "signal_id": "efe404f1-d1ac-4435-8b2a-dc45092dee44",
  "signal_type": "product-reviews",
  "signal_subtype": "PricingConcerns",
  "detected_at": "2026-06-15T08:50:39.971+00:00",
  "company": {
    "name": "AT&T",
    "domain": "att.com"
  },
  "data": {
    "summary": "A verified user in Education Management at a small business (50 or fewer employees) reports dissatisfaction with AT&T's cost, connection reliability, and customer service. While no specific monetary impact is quantified, these issues indicate potential friction points for retention.",
    "evidence": [
      {
        "quote": "I dislike the cost. I dislike the connection. I just like the Customer service.",
        "review_url": "https://www.g2.com/products/at-t/reviews#review-12685706",
        "review_date": "2026-05-19",
        "star_rating": 3,
        "reviewer_name": "Verified User in Education Management",
        "reviewer_title": "Small-Business (50 or fewer emp.)"
      }
    ],
    "headline": "Small business user dislikes AT&T's cost, connection, and customer service",
    "relevance": 65,
    "product_name": "AT&T",
    "source_page_url": "https://www.g2.com/products/at-t/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "title": "Small-Business (50 or fewer emp.)",
      "is_decision_maker": false
    }
  }
}

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