Bain & Company appoints Jamie Cleghorn to lead its global Customer practice
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Bain & Company appoints Jamie Cleghorn to lead its global Customer practice. News provided by. BOSTON, Feb. 4, 2026 /PRNewswire/ - Bain & Company today announced the appointment of Jamie Cleghorn as Global Head of its Customer practice, reinforcing the firm's commitment to helping CEOs accelerate growth by placing customers at the center of enterprise transformation. As customer expectations continue to evolve rapidly across both B2C and B2B markets - driven by advances in data, artificial intelligence, and digital engagement - leaders are under increasing pressure to reimagine how offering, brand, marketing, sales, pricing and experience come together as a single, integrated growth system. Bain's Customer practice sits at the heart of this challenge, partnering with clients to deliver Customer growth-led transformations that seamlessly integrate the growth disciplines with strategy, technology, and frontline execution. The appointment reinforces Bain's commitment to setting the global standard for modern organic growth. As Global Head of Customer, Jamie will lead Bain's team of world-class practitioners focused on accelerating client value creation by deepening relationships with C-suite leaders, advancing Bain's suite of growth solutions, and scaling the firm's AI and digital capabilities. His work will help clients build modern front office growth capabilities -...
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