A customer claims Best Buy failed to deliver a ~$750 order, initially promised a refund, then reversed its decision, denied the refund, and provided a questionable FedEx tracking number to PayPal...

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  "detected_at": "2026-09-08T17:32:18+00:00",
  "company": {
    "name": "Best Buy",
    "domain": "bestbuy.com"
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    "post_id": "1wav2iy",
    "summary": "A customer claims Best Buy failed to deliver a ~$750 order, initially promised a refund, then reversed its decision, denied the refund, and provided a questionable FedEx tracking number to PayPal to win the payment dispute.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/paypal/comments/1wav2iy/comment/p8l4eq5/",
        "depth": 0,
        "score": 1,
        "author": "Yaalt420",
        "excerpt": "Hopefully you used a card as the funding source (not thru Pay in 4 or anything like that though). If that's the case, contact them about doing a chargeback.",
        "posted_at": "2026-09-08T17:40:43.000Z",
        "author_url": "https://www.reddit.com/user/Yaalt420/"
      },
      {
        "url": "https://www.reddit.com/r/paypal/comments/1wav2iy/comment/p8nm4x8/",
        "depth": 0,
        "score": 1,
        "author": "Practical_Avocado971",
        "excerpt": "Was this an item shipped and sold by Best Buy or was it a third party seller on Best Buy?",
        "posted_at": "2026-09-09T00:43:21.000Z",
        "author_url": "https://www.reddit.com/user/Practical_Avocado971/"
      },
      {
        "url": "https://www.reddit.com/r/paypal/comments/1wav2iy/comment/p8mzcb8/",
        "depth": 0,
        "score": 1,
        "author": "Accomplished_Emu_658",
        "excerpt": "Report besbuy to your states attorney general. Might have to sue best buy in small claims",
        "posted_at": "2026-09-08T22:40:17.000Z",
        "author_url": "https://www.reddit.com/user/Accomplished_Emu_658/"
      },
      {
        "url": "https://www.reddit.com/r/paypal/comments/1wav2iy/comment/p8non4h/",
        "depth": 0,
        "score": 1,
        "author": "SpaghettiMonsterXXXX",
        "excerpt": "Not PayPal but best buy. Ordered a phone from Best buy. Pickup in store. Says ready. 5 minutes later says picked up. Best buy refuses to refund me even though have video of employee taking item. Told to contact police. Police say it's best buys problem since was internal theft",
        "posted_at": "2026-09-09T00:57:04.000Z",
        "author_url": "https://www.reddit.com/user/SpaghettiMonsterXXXX/"
      },
      {
        "url": "https://www.reddit.com/r/paypal/comments/1wav2iy/comment/p8o4gop/",
        "depth": 0,
        "score": 1,
        "author": "Larkspurfish",
        "excerpt": "PayPal has become really, really bad.\nI had to fight them on a situation.\neBay and UPS both verified a fraudulent sale and ship on my account but these f’ers tried to keep my money. 710.00\n3.5 weeks multiple calls with PayPal and 3 emails from the other 2 company’s involved, that I worked hard to get. Finally after 2 turndowns my appeal was found in my favor.\nI literally had to pull strings with U",
        "posted_at": "2026-09-09T02:25:46.000Z",
        "author_url": "https://www.reddit.com/user/Larkspurfish/"
      },
      {
        "url": "https://www.reddit.com/r/paypal/comments/1wav2iy/comment/p8oe7j7/",
        "depth": 0,
        "score": 1,
        "author": "Unfair-Bluebird5129",
        "excerpt": "I’m going to pass along some extremely helpful advice I found in another Reddit thread when I was dealing with my own PayPal nightmare: try filing a BBB complaint. I would probably start with Best Buy since they’re the merchant and told you they were issuing a refund. If that doesn’t resolve it, I’d file one against PayPal too. I spent months getting nowhere with PayPal, filed a BBB complaint, and",
        "posted_at": "2026-09-09T03:23:36.000Z",
        "author_url": "https://www.reddit.com/user/Unfair-Bluebird5129/"
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      {
        "url": "https://www.reddit.com/r/paypal/comments/1wav2iy/comment/p90qt16/",
        "depth": 0,
        "score": 1,
        "author": "TrikePatrols",
        "excerpt": "don't ever buy from these shit stores... I bought scooter and its been 3 weeks now, item not delivered on time and was 5 days late so it got sent back. Package gone, fedex blame seller, seller blame fedex back and fourth. 1 Case left for me, other one took 30 days to solve as package never sent.\n\n its all shit show.",
        "posted_at": "2026-09-10T20:07:54.000Z",
        "author_url": "https://www.reddit.com/user/TrikePatrols/"
      }
    ],
    "evidence": [
      "[post] I reached out to Bestbuy support on 7/11, and on 7/11 they told me they were refunding my card.",
      "[post] On 7/16 I got an email from Best Buy saying: We’ve concluded our investigation and have determined we will not be providing a refund or replacement item.At this time, we encourage you to work with local law enforcement regarding this matter.",
      "[post] The tracking number Best Buy provided to Paypal was FedEx 34S11681P1022593D. Which isn't even the right format for a UPS tracking number.... yet Paypal closed in sellers favor that this tracking number confirmed the merchandize was delivered????"
    ],
    "virality": "somewhat_high",
    "post_date": "2026-09-08T17:32:18.000Z",
    "post_kind": "text",
    "post_text": "I placed an order for ~$750 from Bestbuy.com on 7/10 -- with ETA of 7/11, it was marked as delivered and I was never provided a tracking number. I reached out to Bestbuy support on 7/11, and on 7/11 they told me they were refunding my card. On 7/13 I got an email saying my order was taking longer than expected to arrive.... On 7/16 I got an email from Best Buy saying:\n\nWe’ve concluded our investigation and have determined we will not be providing a refund or replacement item.At this time, we encourage you to work with local law enforcement regarding this matter.\n\nPolice won't get involved, there is no \"stolen\" package it was never even shipped.\n\nI opened an \"Item Not Received\" case with Paypal on 7/16. It was closed on 8/6 in sellers favor (FedEx Tracking # 34S11681P1022593D).\n\nWe have reviewed this transaction(s) and are denying your case(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered.\n\nBut the tracking number provided says it was never shipped. So I appeal the case on 7/16 as a payment dispute; since Bestbuy support told me they'd refund me, which was closed as invalid case type (unsure why. Bestbuy on 7/11 told me they were sending a refund).\n\nSo I opened an appeal for the \"Item Not Received\" case on 8/11 ... and on 9/7 it was again closed in Sellers favor.\n\nThe tracking number Best Buy...",
    "sentiment": "negative",
    "subreddit": "paypal",
    "event_date": "2026-07",
    "post_flair": [
      "Help"
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    "post_title": "Paypal Purchase Protection???",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/paypal/comments/1wav2iy/paypal_purchase_protection/",
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    "event_date_text": "7/10",
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  -d '{"domain":"bestbuy.com","limit":20}'