Exclusive: Bilt's new AI 'Neighborhood Concierge' takes on Amazon and other e-commerce giants

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  "detected_at": "2026-02-26T00:00:00+00:00",
  "company": {
    "name": "Bilt Rewards",
    "domain": "biltrewards.com"
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  "data": {
    "url": "https://fortune.com/2026/02/26/bilt-ai-neighborhood-concierge-amazon-e-commerce",
    "title": "Exclusive: Bilt's new AI 'Neighborhood Concierge' takes on Amazon and other e-commerce giants",
    "excerpt": "Exclusive: Bilt's new AI 'Neighborhood Concierge' takes on Amazon and other e-commerce giants.\n\nBilt Rewards, the loyalty and payments platform that now powers rental payments in 25% of U.S. apartment buildings, today launched an AI-powered concierge service that lets members seamlessly interact with the growing network of local merchants and partners that have integrated into its ecosystem. With Bilt Neighborhood Concierge, Bilt's 5.5 million members will ultimately be able to prompt the app to pay their rent, book amenities, reserve and pay for restaurants or fitness classes, order prescription deliveries, schedule rides, book flights and cash loyalty points without leaving the platform.\n\nBilt founder and CEO Ankur Jain compares the service to a hotel concierge that connects the home to the neighborhood around it. \"Our brand has been the home,\" says Jain, who earlier this year partnered with Verifone to integrate Bilt's technology into its payment terminals, enabling millions of merchants to recognize and reward Bilt members at the point of sale. \"We won the home. Now we can turn the home into the hub for everything you do - and buy - around it.\"\n\n\"Everybody talks about agents and AI, but no one can take actions for you,\" says Jain. \"Because we're integrated into your building, the restaurants, the gym, the grocery store, the car service and more, we can let customers wake...",
    "product": "AI-powered concierge service",
    "summary": "Bilt Rewards launched AI-powered concierge service on Feb 26th '26.",
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    "location": "United States, Northern America, Americas",
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    "published_at": "2026-02-26T00:00:00Z",
    "location_data": [
      {
        "region": "Northern America",
        "country": "United States",
        "continent": "Americas",
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    "effective_date": "2026-02-26",
    "job_title_tags": [
      "support"
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    "article_sentence": "Bilt Rewards, the loyalty and payments platform that now powers rental payments in 25% of U.S. apartment buildings, today launched an AI-powered concierge service that lets members seamlessly interact with the growing network of local merchants and partners that have integrated into its ecosystem."
  }
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