Block Layoffs Ignite Online Firestorm: AI Disruption Or Just Plain Bad Management?
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The verdict is in for Jack Dorsey's Block, Inc. Investors are definitely on board with the fintech company's decision to slash almost half of its roughly 10,000-person workforce. But another debate is springing up online: do the layoffs actually reflect disruption from emerging AI tools or missteps from Dorsey's overhiring during the COVID-19 pandemic? A closer look at Block's hiring (and firing) since 2018 reveals not only that the company's headcount nearly quadrupled over the five years to 2022, but also that it had already started contracting over the past two years, when the AI boom was still in a relatively nascent stage. Notably, the international workforce also expanded sharply (from 12% of the total to nearly 25% by 2022) and has stayed roughly stable over the past four years. A user on X named Marcelo Lima said that Block has been massively bloated for years and noted that Dorsey was the head of Twitter, but when Elon Musk took over and fired 80% of staff within 5 months, the product got better. A user on Stocktwits said that the employees who were laid off at Block work from home over hires during the pandemic, and added that this was a classic way to blame artificial intelligence. Dorsey, in a post on X, said that the decision was not made because the business was in trouble. "Our business is strong. gross...
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