Skip to main content
Autobound logo
BlockCustomer support complaints

Medical Director frustrated by Square's email-only support, leading to slow problem resolution

Read at g2.com

What happened

A Medical Director at a small business expresses frustration with Square's customer support, citing that communication via email rather than phone calls with domestic representatives slows down problem resolution. They specifically mention Square's failure to fix a problem or explain its cause, despite being given 4 days notice.

Source

From the reviews

  • 0 of 5
    “Dislike email communication rather than phone calls with domestic people as it slows down communication and resolution of problems”

    Angel A., Medical DirectorJul 31, 2026View

  • 0 of 5
    “Nothing new to like as they have failed to fix the problem and they have failed to tell me what caused the problem, despite having 4 days notice”

    Angel A., Medical DirectorJul 31, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer support complaints

What this signalsReview themes often show where customers may look for an alternative.

Product
Square Point of Sale
Reviewer
Angel A.
Reviewer details
Medical Director

More from Block

Company page →

More product review signals at other companies

The full record

From the Signal API record

Details

Reviewer role
Medical Director (decision maker)

Extraction

Detected
Aug 11, 2026
signal_type
product-reviews
signal_subtype
CustomerSupportComplaints

Use this data

Get every product review signal for Block and the companies you sell to, in the tools you already use.

  1. Ask Claude about it

    Connect Autobound to Claude, Claude Code or Cursor with MCP. Then ask: “What changed at Block this week?”

    MCP setup guide

  2. Send it to your own tools

    The Signal API returns product review signals for any list of companies as JSON, for your CRM, warehouse or app.

    Signal API

  3. Try it free

    Sign up and spend your free credits on the companies you sell to.

    Start Free1,000 free credits

The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Start Free1,000 free creditsUse it in Claude via MCP
Show the full JSONThe record on this page and the API request

GET /v1/signals/17c0da17-d42c-4773-8e62-66c4116f4ca4 returns this record as JSON. POST /v1/companies/enrich returns every signal for block.xyz.

{
  "signal_id": "17c0da17-d42c-4773-8e62-66c4116f4ca4",
  "signal_type": "product-reviews",
  "signal_subtype": "CustomerSupportComplaints",
  "detected_at": "2026-08-11T12:38:29.644+00:00",
  "company": {
    "name": "Block",
    "domain": "block.xyz"
  },
  "data": {
    "summary": "A Medical Director at a small business expresses frustration with Square's customer support, citing that communication via email rather than phone calls with domestic representatives slows down problem resolution. They specifically mention Square's failure to fix a problem or explain its cause, despite being given 4 days notice.",
    "evidence": [
      {
        "quote": "Dislike email communication rather than phone calls with domestic people as it slows down communication and resolution of problems",
        "review_url": "https://www.g2.com/products/square-point-of-sale/reviews#review-13173152",
        "review_date": "2026-07-31",
        "star_rating": 0,
        "reviewer_name": "Angel A.",
        "reviewer_title": "Medical Director"
      },
      {
        "quote": "Nothing new to like as they have failed to fix the problem and they have failed to tell me what caused the problem, despite having 4 days notice",
        "review_url": "https://www.g2.com/products/square-point-of-sale/reviews#review-13173152",
        "review_date": "2026-07-31",
        "star_rating": 0,
        "reviewer_name": "Angel A.",
        "reviewer_title": "Medical Director"
      }
    ],
    "headline": "Medical Director frustrated by Square's email-only support, leading to slow problem resolution",
    "relevance": 65,
    "product_name": "Square Point of Sale",
    "source_page_url": "https://www.g2.com/products/square-point-of-sale/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "metrics": [
        "4 days notice"
      ],
      "has_numbers": true
    },
    "decision_maker_complaint": {
      "title": "Medical Director",
      "is_decision_maker": true
    }
  }
}

Long text fields are shortened on this page.

Looking up one signal by its id is free. Enrich costs 2 credits per signal returned; a call with no results is free.