Concentrix and Currys Win NiCE International CX Excellence Award for Redefining Customer Engagement

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  "detected_at": "2026-08-05T18:49:00+00:00",
  "company": {
    "name": "Concentrix",
    "domain": "concentrix.com"
  },
  "data": {
    "url": "https://www.globenewswire.com/news-release/2026/08/05/3339596/0/de/Concentrix-und-Currys-gewinnen-den-NiCE-International-CX-Excellence-Award-f%C3%BCr-die-Neugestaltung-der-Kundenbindung.html",
    "title": "Concentrix and Currys Win NiCE International CX Excellence Award for Redefining Customer Engagement",
    "excerpt": "NEWARK, Calif., Aug. 05, 2026 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC ), a global leader in technology and services, and its client Currys, the UK’s leading omnichannel technology retailer, have won the NiCE 2026 International CX Excellence Award for “Excellence in Engagement Orchestration (EMEA).” This recognizes their achievements in redefining customer interaction through intelligent coordination and personalized experiences.The award, presented at NiCE World London, recognizes companies that redefine the customer experience through technology-powered operations, intelligent coordination, and innovations that have measurable business impact. Concentrix received the award for helping Currys transform its operations into a modern interaction ecosystem using NiCE CXone, linking customer interactions across the entire lifecycle – from purchase to delivery, installation, support, repairs, and continued use. The solution unified customer interaction across all channels and transformed nearly six million customer interactions per year into actionable insights, leading to double-digit gains, including in the company’s Net Promoter Score.“Together with Concentrix and NiCE, we have reimagined how we engage with our customers throughout their entire customer journey,” said Chris Stroud, Head of Customer Management Centre at Currys. “Concentrix has helped us translate...",
    "summary": "Concentrix was hired by Currys to transform its operations into a modern interaction ecosystem using NiCE CXone, unifying customer interactions across all channels.",
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    "image_url": "https://ml.globenewswire.com/Resource/Download/3c469ee9-366d-459c-af83-f276b62615fc",
    "confidence": 0.9,
    "published_at": "2026-08-05T18:49:00Z",
    "article_sentence": "Concentrix received the award for helping Currys transform its operations into a modern interaction ecosystem using NiCE CXone, linking customer interactions across the entire lifecycle – from purchase to delivery, installation, support, repairs, and continued use.",
    "related_company_name": "Currys",
    "related_company_domain": "currys.co.uk"
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