Contentsquare launches new AI Agent and analytics capabilities.
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Contentsquare launches new AI Agent and analytics capabilities. Contentsquare expands its platform with configurable AI agents, ChatGPT app and prompt analytics, visibility into LLM traffic, and conversation intelligence - giving organisations a 360-degree view of AI-driven and support experiences AI is rapidly changing how customers discover and interact with brands. Journeys that once happened on websites and mobile apps now begin inside AI assistants, chatbots, and conversational platforms like ChatGPT. For brands, this creates a new challenge: how do you understand customer journeys that now span humans, LLMs and AI agents? Contentsquare is expanding its platform to answer that question. New capabilities bring together signals from websites, mobile apps, AI assistants, and support conversations into one connected system - giving teams a 360 view of modern customer journeys. "Customer experiences today aren't just human-driven - they involve LLMs, AI agents, and multiple digital touchpoints that act alongside them," said Jonathan Cherki, CEO and Founder of Contentsquare. "Brands that want to succeed in this agentic era need visibility into every interaction; from conversations and support tickets to social feedback and AI agent behaviour." "With Sense Analyst and Contentsquare's 360 experience intelligence, teams can finally connect the dots, prioritise what...
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