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DigitalOcean10-K: Customer churn

Focus on retention after Net Dollar Retention was 98% in 2024

What happened

The company is focused on increasing usage and retaining customers after its Net Dollar Retention (NDR) was 98% in 2024, indicating a net revenue contraction from its existing customer base that year.

Source

SEC EDGARFeb 24, 2026

Annual report (Form 10-K)

DigitalOcean 10-K for FY2025

Filing excerpt

We closely monitor our net dollar retention (“NDR”), which reflects our ability to retain and grow revenue from our existing customers. NDR increased from 98% in 2024 to 100% in 2025...

sec.gov/Archives/edgar/data/1582961/000158296126000019/docn-20251231.htmRead the full source

Other signals in this filing (11)

Extracted by Autobound

From the Signal API record
Signal
10-K: Customer churn

What this signalsFilings often name leadership changes, deals and spending plans.

Period
FY2025
Fiscal year end
12/31
Filed
Feb 24, 2026

More 10-K signals at other companies

The full record

From the Signal API record

Numbers

Percent
98% (Net Dollar Retention in 2024)

Details

CIK
1582961
Accession number
0001582961-26-000019
Timeframe
Multi year
Filing year
2026
Why it matters
Customer success tools needed
Signal category
Revenue

Extraction

Confidence
High
Relevance
70%
Sentiment
Neutral
Detected
Mar 3, 2026
signal_type
sec-10k
signal_subtype
customerChurn

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The API returns more than this page shows

This page shows a preview. The full sec-10k record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/ff90393b-174d-48ca-ae93-49bf4084519b returns this record as JSON. POST /v1/companies/enrich returns every signal for digitalocean.com.

{
  "signal_id": "ff90393b-174d-48ca-ae93-49bf4084519b",
  "signal_type": "sec-10k",
  "signal_subtype": "customerChurn",
  "detected_at": "2026-03-03T06:23:40.817+00:00",
  "company": {
    "name": "DigitalOcean",
    "domain": "digitalocean.com"
  },
  "data": {
    "detail": "The company is focused on increasing usage and retaining customers after its Net Dollar Retention (NDR) was 98% in 2024, indicating a net revenue contraction from its existing customer base that year. This creates an opportunity for solutions that improve customer experience or offer better value to prevent churn.",
    "metrics": {
      "pct": 0.98,
      "timeframe": "multi_year",
      "pct_context": "Net Dollar Retention in 2024"
    },
    "summary": "Focus on retention after Net Dollar Retention was 98% in 2024",
    "excerpts": "We closely monitor our net dollar retention (“NDR”), which reflects our ability to retain and grow revenue from our existing customers. NDR increased from 98% in 2024 to 100% in 2025...",
    "relevance": 0.7,
    "sentiment": "neutral",
    "confidence": "high",
    "source_url": "https://www.sec.gov/Archives/edgar/data/1582961/000158296126000019/docn-20251231.htm",
    "filing_date": "2026-02-24",
    "filing_year": 2026,
    "fiscal_year_end": "12/31",
    "sales_relevance": "Customer success tools needed",
    "signal_category": "revenue"
  }
}

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