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DigitalOceanReliability issues

Small-Business user reports site crashes impacting customer base and reputation

Read at g2.com

What happened

A Verified User in Consumer Goods for a small business reports that their site crashes, causing stress about potential impacts on their customer base and reputation. Although customer service is helpful, the underlying instability is a significant concern for live sites.

Source

From the reviews

  • 5 of 5
    “My site crashes. Although the customer service team troubleshoots with expertise, I stress if it impact my customer. base and reputation when site is live.”

    Verified User in Consumer Goods, Small-Business (50 or fewer emp.)Jul 21, 2026View

Extracted by Autobound

From the Signal API record
Signal
Reliability issues

What this signalsReview themes often show where customers may look for an alternative.

Product
Cloudways
Star rating
5 of 5
Reviewer
Verified User in Consumer Goods
Reviewer details
Small-Business (50 or fewer emp.)

More from DigitalOcean

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The full record

From the Signal API record

Extraction

Detected
Aug 11, 2026
signal_type
product-reviews
signal_subtype
ReliabilityIssues

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/06f155be-7153-4f61-a81f-f4b96291f961 returns this record as JSON. POST /v1/companies/enrich returns every signal for digitalocean.com.

{
  "signal_id": "06f155be-7153-4f61-a81f-f4b96291f961",
  "signal_type": "product-reviews",
  "signal_subtype": "ReliabilityIssues",
  "detected_at": "2026-08-11T12:42:28.348+00:00",
  "company": {
    "name": "DigitalOcean",
    "domain": "digitalocean.com"
  },
  "data": {
    "summary": "A Verified User in Consumer Goods for a small business reports that their site crashes, causing stress about potential impacts on their customer base and reputation. Although customer service is helpful, the underlying instability is a significant concern for live sites.",
    "evidence": [
      {
        "quote": "My site crashes. Although the customer service team troubleshoots with expertise, I stress if it impact my customer. base and reputation when site is live.",
        "review_url": "https://www.g2.com/products/cloudways/reviews#review-13140363",
        "review_date": "2026-07-21",
        "star_rating": 5,
        "reviewer_name": "Verified User in Consumer Goods",
        "reviewer_title": "Small-Business (50 or fewer emp.)"
      }
    ],
    "headline": "Small-Business user reports site crashes impacting customer base and reputation",
    "relevance": 60,
    "product_name": "Cloudways",
    "source_page_url": "https://www.g2.com/products/cloudways/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "title": "Small-Business (50 or fewer emp.)",
      "is_decision_maker": false
    }
  }
}

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