Skip to main content
Autobound logo
DocuSignCustomer support complaints

Senior Manager reports worst onboarding and implementation experience ever

Read at g2.com

What happened

Colby H., Senior Manager, Marketing Operations at a mid-market company, experienced a very poor onboarding and implementation with Docusign, stating it was the worst of their career. They feel forced to pay for third-party help, implying the vendor's support is insufficient, but no quantified impact is provided.

Source

From the reviews

  • 0.5 of 5
    “It has been the worst onboarding and implementation experience of my career. If you do not pay $$$$ for a 3rd party to help you implement you are just throwing money away for their CS onboarding team to "help" you. I wish they had an AI agent that could do that, honestly.”

    Colby H., Senior Manager, Marketing OperationsAug 27, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer support complaints

What this signalsReview themes often show where customers may look for an alternative.

Product
Docusign
Star rating
0.5 of 5
Reviewer
Colby H.
Reviewer details
Senior Manager, Marketing Operations

More from DocuSign

Company page →

More product review signals at other companies

The full record

From the Signal API record

Details

Reviewer role
Senior Manager, Marketing Operations (decision maker)

Extraction

Detected
Sep 14, 2026
signal_type
product-reviews
signal_subtype
CustomerSupportComplaints

Use this data

Get every product review signal for DocuSign and the companies you sell to, in the tools you already use.

  1. Ask Claude about it

    Connect Autobound to Claude, Claude Code or Cursor with MCP. Then ask: “What changed at DocuSign this week?”

    MCP setup guide

  2. Send it to your own tools

    The Signal API returns product review signals for any list of companies as JSON, for your CRM, warehouse or app.

    Signal API

  3. Try it free

    Sign up and spend your free credits on the companies you sell to.

    Start Free1,000 free credits

The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Start Free1,000 free creditsUse it in Claude via MCP
Show the full JSONThe record on this page and the API request

GET /v1/signals/c572367f-d787-42d9-9592-1217344bd8b0 returns this record as JSON. POST /v1/companies/enrich returns every signal for docusign.com.

{
  "signal_id": "c572367f-d787-42d9-9592-1217344bd8b0",
  "signal_type": "product-reviews",
  "signal_subtype": "CustomerSupportComplaints",
  "detected_at": "2026-09-14T09:21:50.595+00:00",
  "company": {
    "name": "DocuSign",
    "domain": "docusign.com"
  },
  "data": {
    "summary": "Colby H., Senior Manager, Marketing Operations at a mid-market company, experienced a very poor onboarding and implementation with Docusign, stating it was the worst of their career. They feel forced to pay for third-party help, implying the vendor's support is insufficient, but no quantified impact is provided.",
    "evidence": [
      {
        "quote": "It has been the worst onboarding and implementation experience of my career. If you do not pay $$$$ for a 3rd party to help you implement you are just throwing money away for their CS onboarding team to \"help\" you. I wish they had an AI agent that could do that, honestly.",
        "review_url": "https://www.g2.com/products/docusign/reviews#review-13369779",
        "review_date": "2026-08-27",
        "star_rating": 0.5,
        "reviewer_name": "Colby H.",
        "reviewer_title": "Senior Manager, Marketing Operations"
      }
    ],
    "headline": "Senior Manager reports worst onboarding and implementation experience ever",
    "relevance": 60,
    "product_name": "Docusign",
    "source_page_url": "https://www.g2.com/products/docusign/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "title": "Senior Manager, Marketing Operations",
      "is_decision_maker": true
    }
  }
}

Long text fields are shortened on this page.

Looking up one signal by its id is free. Enrich costs 2 credits per signal returned; a call with no results is free.