Punk CX: Customer Experience Insights with Adrian Swinscoe discusses DoorDash: tech adoption

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  "detected_at": "2026-09-14T05:09:42+00:00",
  "company": {
    "name": "DoorDash",
    "domain": "doordash.com"
  },
  "data": {
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    "quotes": [
      "a number of our customers have seen like dramatic reductions in transfers. I know like DoorDash saw 49% reduction in transfers. And I think that's a good legacy metric because those were called that you just weren't treating right to begin with."
    ],
    "timing": "ongoing_state",
    "speaker": "Pasquale DeMaio",
    "evidence": "a number of our customers have seen like dramatic reductions in transfers. I know like DoorDash saw 49% reduction in transfers. And I think that's a good legacy metric because those were called that you just weren't treating right to begin with.",
    "headline": "DoorDash · techAdoption · ongoing_state (2026-08)",
    "episode_id": "60214774503",
    "event_date": "2026-08",
    "episode_url": "https://www.adrianswinscoe.com/2026/09/why-contact-deflection-creates-quiet-loyalty-erosion-interview-with-pasquale-demaio-vp-of-amazon-connect-customer/",
    "podcast_name": "Punk CX: Customer Experience Insights with Adrian Swinscoe",
    "published_at": "2026-09-10",
    "episode_title": "Why contact deflection creates quiet loyalty erosion - Interview with Pasquale DeMaio, VP of Amazon Connect Customer",
    "date_confidence": "inferred",
    "speaker_relation": "counterparty",
    "transcript_source": "transcript",
    "recorded_at_estimate": "2026-08"
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curl -X POST https://signals.autobound.ai/v1/companies/enrich \
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