Business Transformation Pitch with The CX Goalkeeper | Digital Transformation, AI... discusses Dow: customer experience focus

{
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  "signal_type": "podcast-company",
  "signal_subtype": "customerExperienceFocus",
  "detected_at": "2026-08-24T10:25:03+00:00",
  "company": {
    "name": "Dow",
    "domain": "dow.com"
  },
  "data": {
    "is_ad": false,
    "quotes": [
      "Dan Futter, Chief Commercial Officer at Dow... he is a leader who understands how customer experience makes business sense. But he doesn't just look for a net promoter score. He had his team analyze what in the customer experience is making us money, what in the customer experience is losing us money. so he knew exactly where to focus.",
      "And when I met with Dan Futter, the chief commercial officer, He told me, Jim, my goal is to create a complaints journey that's enjoyable."
    ],
    "timing": "ongoing_state",
    "speaker": "Jim Tincher",
    "evidence": "Dan Futter, Chief Commercial Officer at Dow... he is a leader who understands how customer experience makes business sense. But he doesn't just look for a net promoter score. He had his team analyze what in the customer experience is making us money, what in the customer experience is losing us money. so he knew exactly where to focus.",
    "headline": "Dow · customerExperienceFocus · ongoing_state (2026-07)",
    "episode_id": "58742438592",
    "event_date": "2026-07",
    "episode_url": "https://3df0fa12-41df-4a82-9d39-12273ca65a1f.libsyn.com/unlock-the-growth-hidden-in-your-best-customers-with-jim-tincher",
    "podcast_name": "Business Transformation Pitch with The CX Goalkeeper | Digital Transformation, AI, Leadership, Customer Experience",
    "published_at": "2026-08-02",
    "episode_title": "Unlock the Growth Hidden in Your Best Customers with Jim Tincher",
    "date_confidence": "inferred",
    "speaker_relation": "third_party",
    "transcript_source": "transcript",
    "recorded_at_estimate": "2026-07"
  }
}

curl https://signals.autobound.ai/v1/signals/ccea73f3-f708-57d7-9ed4-7fcf1c52f379 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"dow.com","limit":20}'