Elevance bets $1 billion on AI.
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Elevance bets $1 billion on AI. Elevance Health's $1 billion AI commitment. Elevance Health is making one of the boldest AI bets in the insurance industry. President and CEO Gail Boudreaux announced a $1 billion spend across digital and AI capabilities during an April 22 earnings call. Importantly, the company treats AI as a core business driver - not an experiment. "We're not approaching AI as a separate technology element or experimentation," Ms. Boudreaux said. "We're looking at things that will scale and support those absolutely core things of our business." Furthermore, this announcement positions Elevance alongside UnitedHealth Group, which is spending $1.5 billion on AI in 2026. Together, these commitments signal a broader industry shift toward technology-led operations. How the Sydney Health virtual assistant works. Answering member questions with less friction. Elevance launched its virtual assistant through the Sydney Health app and affiliated plan websites. Members can ask plain-language questions about coverage, costs, and providers. As a result, members get fast answers without navigating complex call menus or paperwork. "[The virtual assistant] is helping people get answers fast with less friction," Ms. Boudreaux said. Additionally, the Sydney provider-matching tool has gained strong adoption. More than 20% of eligible members actively used it. The...
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