CS support reports uncoordinated service, delayed withdrawals by 9 days, and 6-day ticket waits

{
  "signal_id": "09ed9163-75b8-4740-9a7a-b79c62c99a2c",
  "signal_type": "product-reviews",
  "signal_subtype": "CustomerSupportComplaints",
  "detected_at": "2026-05-12T10:18:12.018+00:00",
  "company": {
    "name": "eToro",
    "domain": "etoro.com"
  },
  "data": {
    "summary": "CS support at a mid-market company reports severe dissatisfaction with eToro's customer service, highlighting unreliable AI support and slow response times from real agents. This has led to withdrawal issues, taking almost nine business days for funds to reach a bank account, and back-office support tickets going unanswered for five to six days. The user feels the quality of support has declined significantly since 2020 and is frustrated with the overall slow and poorly coordinated system.",
    "evidence": [
      {
        "quote": "What I dislike about eToro is mainly the customer service experience and how disconnected the system feels overall. The AI support interface doesn’t seem properly synced with either the actual customer service team or the platform itself. I had a bad experience where I submitted a withdrawal using one payment method, but the system processed it through a different one.",
        "review_url": "https://www.g2.com/products/etoro/reviews#review-12680190",
        "review_date": "2026-04-23",
        "star_rating": 2.5,
        "reviewer_name": "Miguel C.",
        "reviewer_title": "CS support"
      },
      {
        "quote": "In one case, I waited almost nine business days for a withdrawal to reach my bank account. Overall, everything just feels slow and poorly coordinated. Another frustrating experience was when I opened a back-office support ticket. The representative initially responded quickly and asked for screenshots, which made it seem like the issue would be resolved right away. But after I submitted everything, I didn’t receive another response for five or six days.",
        "review_url": "https://www.g2.com/products/etoro/reviews#review-12680190",
        "review_date": "2026-04-23",
        "star_rating": 2.5,
        "reviewer_name": "Miguel C.",
        "reviewer_title": "CS support"
      },
      {
        "quote": "Back in 2020, eToro felt much more polished and reliable. The platform seemed more active, customer support felt more responsive, and the app overall worked better. Lately, though, it feels like the quality has declined. The customer service is weaker, the AI support is unreliable, and the app itself has too many glitches and synchronization issues.",
        "review_url": "https://www.g2.com/products/etoro/reviews#review-12680190",
        "review_date": "2026-04-23",
        "star_rating": 2.5,
        "reviewer_name": "Miguel C.",
        "reviewer_title": "CS support"
      }
    ],
    "headline": "CS support reports uncoordinated service, delayed withdrawals by 9 days, and 6-day ticket waits",
    "relevance": 75,
    "product_name": "eToro",
    "source_page_url": "https://www.g2.com/products/etoro/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "metrics": [
        "almost nine business days",
        "five or six days"
      ],
      "has_numbers": true
    },
    "decision_maker_complaint": {
      "title": "CS support",
      "is_decision_maker": false
    }
  }
}

curl https://signals.autobound.ai/v1/signals/09ed9163-75b8-4740-9a7a-b79c62c99a2c \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"etoro.com","limit":20}'