News: IntouchCX Recognized as a Leader in Everest Group's Americas PEAK Matrix(R) Assessment 2025

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  "signal_type": "news",
  "signal_subtype": "recognized_as",
  "detected_at": "2025-11-26T19:31:00+00:00",
  "company": {
    "name": "Everest",
    "domain": "everestgrp.com"
  },
  "data": {
    "url": "https://www.contactcenterworld.com/view/contact-center-news/intouchcx-recognized-as-a-leader-in-everest-groups-americas-peak-matrix.aspx",
    "title": "News: IntouchCX Recognized as a Leader in Everest Group's Americas PEAK Matrix(R) Assessment 2025",
    "contact": "Sharang Sharma",
    "excerpt": "News: IntouchCX recognized as a Leader in Everest Group's Americas PEAK Matrix(R) Assessment 2025.\n\n#contactcenterworld, @everestgroup\n\nWinnipeg, MB, Canada, Nov 25, 2025 - IntouchCX, announced that research firm Everest Group has positioned the company as Leader in Everest Group's Customer Experience Management (CXM) Americas PEAK Matrix(R) Assessment 2025, reflecting IntouchCX's rise in a more competitive and expanded landscape. This distinction highlights the company's maturity in AI-enabled innovation and enterprise scale delivery, marking its evolution beyond traditional service models and affirming its position as a trusted advisor and technology-enabled CX partner shaping the next phase of intelligent customer experience.\n\nEverest's expanded 2025 evaluation framework placed greater emphasis on AI integration, automation, orchestration, and measurable transformation outcomes. IntouchCX's advancement reflects its ability to excel across these dimensions and reflects how its digital investments, innovation culture, and client success stories translate into meaningful business results across industries.\n\n\"Advancing to a Leader position in just three years is a strong validation of the direction we've set for the company\" said Mitul Kotecha, CO-CEO at IntouchCX. \" We have been intentional about building a modern CX ecosystem where technology, analytics, and human expertise...",
    "summary": "Sharang Sharma at Everest Group recognized as Leader in Everest Group's Customer Experience Management.",
    "category": "recognized_as",
    "found_at": "2025-11-26T19:31:00Z",
    "planning": false,
    "image_url": "https://www.contactcenterworld.com/imagestemp/111201775636_shutterstock_745753114.jpg",
    "confidence": 0.5709,
    "recognition": "Leader in Everest Group's Customer Experience Management",
    "published_at": "2025-11-26T19:31:00Z",
    "article_sentence": "\"IntouchCX has been recognized as a Leader in Everest Group's Customer Experience Management (CXM) Services PEAK Matrix(R) Assessment 2025 Americas, driven by its diversified delivery footprint, deep cross-industry expertise, and AI-first approach to customer engagement,\" said Sharang Sharma, Vice President, Everest Group."
  }
}

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