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Expedia10-K: Customer churn

Global rollout of 'One Key' unified loyalty program completed in 2025

What happened

Expedia has consolidated loyalty programs for Expedia, Hotels.com, and Vrbo into 'One Key' to drive customer retention and direct bookings.

Source

SEC EDGARFeb 12, 2026

Annual report (Form 10-K)

Expedia 10-K for FY2025

Filing excerpt

We also launched One Key in the United States, which serves as the unified loyalty program under Brand Expedia, Hotels.com and Vrbo, enabling travelers to cross-earn and cross-redeem awards across these brands and access our range of products such as air, hotels and alternative accommodations.

sec.gov/Archives/edgar/data/1324424/000132442426000008/expe-20251231.htmRead the full source

Other signals in this filing (11)

Extracted by Autobound

From the Signal API record
Signal
10-K: Customer churn

What this signalsFilings often name leadership changes, deals and spending plans.

Period
FY2025
Fiscal year end
12/31
Filed
Feb 12, 2026

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The full record

From the Signal API record

Details

CIK
1324424
Accession number
0001324424-26-000008
Timeframe
Multi year
Filing year
2026
Why it matters
Customer success tools needed
Signal category
Revenue

Topics and mentions

Technologies

  • machine learning
  • artificial intelligence

Regions named

  • United States
  • United Kingdom

Extraction

Confidence
High
Relevance
90%
Sentiment
Positive
Detected
Feb 17, 2026
signal_type
sec-10k
signal_subtype
customerChurn

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This page shows a preview. The full sec-10k record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/1913b8d3-2e27-4c2b-867f-0ca9f8e1cd80 returns this record as JSON. POST /v1/companies/enrich returns every signal for expediagroup.com.

{
  "signal_id": "1913b8d3-2e27-4c2b-867f-0ca9f8e1cd80",
  "signal_type": "sec-10k",
  "signal_subtype": "customerChurn",
  "detected_at": "2026-02-17T06:32:30.75+00:00",
  "company": {
    "name": "Expedia",
    "domain": "expediagroup.com"
  },
  "data": {
    "detail": "Expedia has consolidated loyalty programs for Expedia, Hotels.com, and Vrbo into 'One Key' to drive customer retention and direct bookings. This massive, multi-year initiative across the US, UK, and other global markets creates opportunities for vendors in customer data platforms, marketing automation, and analytics to support and optimize the new ecosystem.",
    "metrics": {
      "timeframe": "multi_year"
    },
    "summary": "Global rollout of 'One Key' unified loyalty program completed in 2025",
    "excerpts": "We also launched One Key in the United States, which serves as the unified loyalty program under Brand Expedia, Hotels.com and Vrbo, enabling travelers to cross-earn and cross-redeem awards across these brands and access our range of products such as air, hotels and alternative accommodations.",
    "relevance": 0.9,
    "sentiment": "positive",
    "confidence": "high",
    "source_url": "https://www.sec.gov/Archives/edgar/data/1324424/000132442426000008/expe-20251231.htm",
    "filing_date": "2026-02-12",
    "filing_year": 2026,
    "fiscal_year_end": "12/31",
    "sales_relevance": "Customer success tools needed",
    "signal_category": "revenue",
    "regions_mentioned": [
      "United States",
      "United Kingdom"
    ],
    "technologies_mentioned": [
      "machine learning",
      "artificial intelligence"
    ]
  }
}

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