FedEx Freight CTO absorbs commercial role amid shakeup
Article excerpt
Michael Rodgers adds commercial officer duties to his roster, tying technology, sales and CX closer together. The latest leadership move at FedEx Freight indicates a close tie between technology and commercial operations as the company enters the next stage of operations after its spinout from FedEx, which was completed in June. Rodgers brings expertise bridging technology and customers to the role, including within key areas such as revenue growth, digital products, data and enterprise transformation. The executive most recently served as EVP, chief technology and chief information officer at Pilot Company. During the company's fourth quarter, which ended May 31, the company successfully executed a technology separation plan from its former parent company, Smith said during an earnings call in June. Two key technology priorities lie ahead for the company, Smith told investors: the responsible deployment of AI "across the entire organization to drive efficiencies," and the modernization of legacy systems in order to streamline the existing tech stack. The company plans to continue to work on its data foundation, a key component of enterprise AI adoption plans. “We’ve also initiated foundational cleanup on our data, which will improve billing accuracy and reduce the friction in that area,” Smith said. “We also now have dedicated customer support teams focused solely on...
Keep reading with a free account
The rest of this article, and every signal for FedEx, is in your free account.
Extracted from this sentence
The company reported Q4 revenues of $2.4 billion, a 4.8% year-over-year increase that the company attributed to higher fuel surcharges and increased weight per shipment.
