A recipient of a high-value shipment in India reports a delivery failure by FedEx, where the package was marked 'Delivered' but never received, and the official Proof of Delivery document stated...

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  "detected_at": "2026-09-27T19:04:59+00:00",
  "company": {
    "name": "FedEx",
    "domain": "fedex.com"
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    "post_id": "1wrskzn",
    "summary": "A recipient of a high-value shipment in India reports a delivery failure by FedEx, where the package was marked 'Delivered' but never received, and the official Proof of Delivery document stated 'No signature is currently available' and an incorrect drop-off at a 'Receptionist/Front Desk' for a private residence.",
    "category": "reliability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/Alibaba/comments/1wrskzn/comment/pcizka3/",
        "depth": 0,
        "score": 1,
        "author": "tshungwee",
        "excerpt": "Looks like FedEx mistake imho",
        "posted_at": "2026-09-28T06:43:21.000Z",
        "author_url": "https://www.reddit.com/user/tshungwee/"
      }
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    "evidence": [
      "[post] The official POD explicitly states \"No signature is currently available\".",
      "[post] It lists the delivery location as \"Receptionist/Front Desk\", whereas my address is an independent private residence (no reception or front desk exists).",
      "[post] Filed two formal written complaints with FedEx immediately upon noticing the status update, highlighting the complete lack of call/OTP/signature."
    ],
    "virality": "very_low",
    "post_date": "2026-09-27T19:04:59.000Z",
    "post_kind": "text",
    "post_text": "​Hi everyone,\n\n​Looking for insights or similar experiences with Alibaba disputes and credit card chargebacks.\n\n​The Situation:\n\n​I ordered a high-value item on Alibaba to India.\n\n​The tracking status updated to \"Delivered\", but the parcel was never handed to me.\n\n​Alibaba closed the dispute in the seller's favor based solely on the automated \"Delivered\" tracking update.\n\n​The Key Evidence (FedEx Proof of Delivery & SOP Violations):\n\nI requested the official FedEx Proof of Delivery (POD) document and tracked the delivery process, which shows major contradictions:\n\n​No Phone Call / Contact: The courier delivery person never attempted to call or contact me prior to or at the time of the alleged delivery.\n\n​No Signature: The official POD explicitly states \"No signature is currently available\".\n\n​Location Mismatch: It lists the delivery location as \"Receptionist/Front Desk\", whereas my address is an independent private residence (no reception or front desk exists).\n\n​No Authentication: No OTP or physical signature was ever collected upon delivery.\n\n​Actions Taken So Far:\n\n​Filed two formal written complaints with FedEx immediately upon noticing the status update, highlighting the complete lack of call/OTP/signature.\n\n​Initiated a Credit Card Chargeback with my bank under Mastercard Reason Code 4853 (Goods Not Received) and received temporary credit.\n\n​My Questions for the...",
    "sentiment": "negative",
    "subreddit": "Alibaba",
    "post_title": "​Alibaba dispute closed in seller's favor due to \"Delivered\" tracking, but FedEx POD says \"No Signature Available\" & \"Front Desk\". Filing Chargeback.",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/Alibaba/comments/1wrskzn/alibaba_dispute_closed_in_sellers_favor_due_to/",
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    "post_author": "bhaubhai1",
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    "signal_category": "feedback",
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