FirstEnergy eliminates surcharge for customers who pay from bank account without autopay.
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FirstEnergy eliminates surcharge for customers who pay from bank account without autopay. A spokesperson for FirstEnergy has confirmed with 21 News that as of March 1, 2026, the 50-cent surcharge has been eliminated. CLEVELAND - FirstEnergy has eliminated a 50-cent surcharge for customers who pay their bills a certain way just over one year after implementing it. In January of 2025, FirstEnergy added a 50-cent surcharge for customers who pay their monthly bills from their checking accounts without autopay or with their credit cards. At the time, FirstEnergy told 21 News this was because they switched to a new third-party electronic payment processor, who was charging the extra fee. However, a spokesperson for FirstEnergy has confirmed with 21 News that as of March 1, 2026, that surcharge is no more. "To help customers choose their payment method based on their preference without worrying about additional fees, the one-time payment fee for credit card and ACH payments were eliminated for Ohio residential customers," the spokesperson said. The spokesperson says the transaction costs are now covered through base distribution rates. Download the WFMJ app for your Apple or Android smartphone or tablet to get our push alerts as news happens.
