Gong fires up Customer Office with Simon Frey as CCO
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Gong fires up Customer Office with Simon Frey as CCO. March 6, 2026 Gong has announced the promotion of Simon Frey to the role of Chief Customer Officer. Frey joined Gong in January 2024 as SVP Customer Outcomes. The promotion will see him partnering with over 5,000 Gong customers to help achieve Revenue AIK transformations by embedding Gong's AI OS into their go-to-market operations. He is appointed as demand increases, as firms turn to AI to improve revenue performance, unify customer data, and drive more consistent execution without increasing headcount across their sales teams. Frey will be responsible for the global customer strategy. Cloud software should not be sold and forgotten; instead, vendors or their partners need to ensure that customers not only adopt the solution but also leverage the latest updates to maximise the value of their subscription. Shane Evans, Chief Revenue Architect at Gong, commented, "Simon has spent years partnering closely with our customers. Helping them unlock meaningful growth across their revenue organisations. What we have realised is that simply layering AI on top of old workflows isn't enough. "Organisations are looking for a foundational system that improves productivity and drives sustainable growth at scale. With Simon at the helm of our Customer Office and our new team of Revenue Architects, we are uniquely positioned to...
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