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GongPromotion

Gong fires up Customer Office with Simon Frey as CCO

What happened

Gong promotes Simon Frey to Chief Customer Officer.

Source

Article excerpt

Highlighted: the sentence this signal was extracted from

Gong fires up Customer Office with Simon Frey as CCO. March 6, 2026 Gong has announced the promotion of Simon Frey to the role of Chief Customer Officer. Frey joined Gong in January 2024 as SVP Customer Outcomes. The promotion will see him partnering with over 5,000 Gong customers to help achieve Revenue AIK transformations by embedding Gong's AI OS into their go-to-market operations. He is appointed as demand increases, as firms turn to AI to improve revenue performance, unify customer data, and drive more consistent execution without increasing headcount across their sales teams. Frey will be responsible for the global customer strategy. Cloud software should not be sold and forgotten; instead, vendors or their partners need to ensure that customers not only adopt the solution but also leverage the latest updates to maximise the value of their subscription. Shane Evans, Chief Revenue Architect at Gong, commented, "Simon has spent years partnering closely with our customers. Helping them unlock meaningful growth across their revenue organisations. What we have realised is that simply layering AI on top of old workflows isn't enough. "Organisations are looking for a foundational system that improves productivity and drives sustainable growth at scale. With Simon at the helm of our Customer Office and our new team of Revenue Architects, we are uniquely positioned to...

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Extracted by Autobound

From the Signal API record
Event
Promotion

What this signalsA newly promoted leader often gets the budget to change how the team works.

Person
Simon FreyChief Customer Officer

More promotion signals at other companies

The full record

From the Signal API record

People

  • Simon FreyChief Customer Officer · Named in the story

Details

Category
Promotes

Extraction

Confidence
93%
Detected
Mar 5, 2026
signal_type
news
signal_subtype
promotes

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The API returns more than this page shows

This page shows a preview. The full news record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/6bfcefd7-4332-4a3f-8ec1-69ead7fa03f1 returns this record as JSON. POST /v1/companies/enrich returns every signal for gong.io.

{
  "signal_id": "6bfcefd7-4332-4a3f-8ec1-69ead7fa03f1",
  "signal_type": "news",
  "signal_subtype": "promotes",
  "detected_at": "2026-03-05T20:26:41+00:00",
  "company": {
    "name": "Gong",
    "domain": "gong.io"
  },
  "data": {
    "url": "https://www.enterprisetimes.co.uk/2026/03/06/gong-fires-up-customer-office-with-simon-frey-as-cco",
    "title": "Gong fires up Customer Office with Simon Frey as CCO",
    "contact": "Simon Frey",
    "excerpt": "Gong fires up Customer Office with Simon Frey as CCO.\n\nMarch 6, 2026\n\nGong has announced the promotion of Simon Frey to the role of Chief Customer Officer. Frey joined Gong in January 2024 as SVP Customer Outcomes. The promotion will see him partnering with over 5,000 Gong customers to help achieve Revenue AIK transformations by embedding Gong's AI OS into their go-to-market operations.\n\nHe is appointed as demand increases, as firms turn to AI to improve revenue performance, unify customer data, and drive more consistent execution without increasing headcount across their sales teams. Frey will be responsible for the global customer strategy.\n\nCloud software should not be sold and forgotten; instead, vendors or their partners need to ensure that customers not only adopt the solution but also leverage the latest updates to maximise the value of their subscription.\n\nShane Evans, Chief Revenue Architect at Gong, commented, \"Simon has spent years partnering closely with our customers. Helping them unlock meaningful growth across their revenue organisations. What we have realised is that simply layering AI on top of old workflows isn't enough.\n\n\"Organisations are looking for a foundational system that improves productivity and drives sustainable growth at scale. With Simon at the helm of our Customer Office and our new team of Revenue Architects, we are uniquely positioned to...",
    "summary": "Gong promotes Simon Frey to Chief Customer Officer.",
    "category": "promotes",
    "found_at": "2026-03-05T20:26:41Z",
    "planning": false,
    "image_url": "https://www.enterprisetimes.co.uk/wp-content/uploads/2020/01/adventure.jpg",
    "job_title": "Chief Customer Officer",
    "confidence": 0.9322,
    "published_at": "2026-03-06T08:06:33Z",
    "article_sentence": "Gong has announced the promotion of Simon Frey to the role of Chief Customer Officer."
  }
}

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