In a thread criticizing Pax8's support, a commenter mentions that Ingram Micro's customer service is better, despite its own reputation.

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  "detected_at": "2026-10-03T14:19:37+00:00",
  "company": {
    "name": "Ingram Micro",
    "domain": "ingrammicro.com"
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    "post_id": "1wwoexo",
    "summary": "In a thread criticizing Pax8's support, a commenter mentions that Ingram Micro's customer service is better, despite its own reputation.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/msp/comments/1wwoexo/comment/pdmb78l/",
        "depth": 0,
        "score": 1,
        "author": "Camelot_One",
        "excerpt": "It's been a little over a year now since I setup ACH initially. I had no trouble getting it going. I changed the bank account it pulled from about 6 months ago, again without issue. I've had it setup for auto-pay since day one, and it's never failed to pull the invoiced amount on the due date. (15th, or a day or so after)\n\n It's entirely possible something has broken on their end since I set mine",
        "posted_at": "2026-10-03T14:44:18.000Z",
        "author_url": "https://www.reddit.com/user/Camelot_One/"
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      {
        "url": "https://www.reddit.com/r/msp/comments/1wwoexo/comment/pdmaofd/",
        "depth": 0,
        "score": 1,
        "author": "FlyingAtomSalad",
        "excerpt": "I found Pax8 to have some of the worst customer service I have dealt with. Ingram is better and that's saying alot!",
        "posted_at": "2026-10-03T14:41:51.000Z",
        "author_url": "https://www.reddit.com/user/FlyingAtomSalad/"
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      {
        "url": "https://www.reddit.com/r/msp/comments/1wwoexo/comment/pdm7lvg/",
        "depth": 0,
        "score": 1,
        "author": "Southern_Vanguard",
        "excerpt": "Ahh the \"Pax8 Tax\" that all MSP's pay when they start and do not know better but to do business with them. That tax cost me thousands. There is ALWAYS some billing issue with them, and it will never once, not a single time, be in your favor.\n\n There is only one solution, and that is to move. They will not refund you. They will not fix the issue going foward. Move your product to another vendor, th",
        "posted_at": "2026-10-03T14:27:16.000Z",
        "author_url": "https://www.reddit.com/user/Southern_Vanguard/"
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      {
        "url": "https://www.reddit.com/r/msp/comments/1wwoexo/comment/pdmvuj5/",
        "depth": 0,
        "score": 1,
        "author": "eg305",
        "excerpt": "They’ve moved a lot of their support overseas but won’t pay for them to work on US time. So most responses come in at odd hours. Which makes everything take wayyy longer. Such a joke.",
        "posted_at": "2026-10-03T16:17:59.000Z",
        "author_url": "https://www.reddit.com/user/eg305/"
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      {
        "url": "https://www.reddit.com/r/msp/comments/1wwoexo/comment/pdpayru/",
        "depth": 0,
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        "author": "IllustriousRaccoon25",
        "excerpt": "Use a debit card. But they also “accidentally” charged us the CC fee on the debit card a couple of random times but fixed it and credited back the fee. I wouldn’t trust them with automatic ACH given the lack of chargeback possibility.",
        "posted_at": "2026-10-03T22:56:53.000Z",
        "author_url": "https://www.reddit.com/user/IllustriousRaccoon25/"
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        "url": "https://www.reddit.com/r/msp/comments/1wwoexo/comment/pdpxvlf/",
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        "author": "nxsteven",
        "excerpt": "\"I'm trying to stay on top of manually paying, but it's difficult because this is literally the only account that I have to do that [manually pay] with, and I don't even get warning emails that I'm going to be overdue, so I just was overdue again, so I'm probably going to get a late fee again.\"\n\n No interest in defending Pax8 at all but how can you possibly feel this is not a business issue on you",
        "posted_at": "2026-10-04T01:03:06.000Z",
        "author_url": "https://www.reddit.com/user/nxsteven/"
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      {
        "url": "https://www.reddit.com/r/msp/comments/1wwoexo/comment/pdmfzie/",
        "depth": 0,
        "score": 1,
        "author": "Proper_Watercress_78",
        "excerpt": "Sherweb.",
        "posted_at": "2026-10-03T15:06:27.000Z",
        "author_url": "https://www.reddit.com/user/Proper_Watercress_78/"
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      {
        "url": "https://www.reddit.com/r/msp/comments/1wwoexo/comment/pdmwerm/",
        "depth": 0,
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        "author": "ringsthelord",
        "excerpt": "There is no worse customer support than that of pax8. Nothing even close. Not even Kas*** .\nAnd account managers what a joke",
        "posted_at": "2026-10-03T16:20:30.000Z",
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      "[comment u/FlyingAtomSalad] I found Pax8 to have some of the worst customer service I have dealt with. Ingram is better and that's saying alot!"
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    "post_date": "2026-10-03T14:19:37.000Z",
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    "post_text": "I'm so sick of Pax8's BS.\n\nThey started charging Credit Card fees and made the ACH setup impossible without talking to unresponsive support. Then after the ACH is setup, it doesn't have auto-pay (which I didn't notice), so I got hit with late fees. Reached out to support to see if I could get that refunded, they created a finance ticket and literally no one has responded in like 3 months.\n\nI'm trying to stay on top of manually paying, but it's difficult because this is literally the only account that I have to do that with, and I don't even get warning emails that I'm going to be overdue, so I just was overdue again, so I'm probably going to get a late fee again. I can't stand them anymore.\n\nAs soon as I can figure out how to transfer all the skus I'm using into another platform, I'm done with them.\n\nEdit: Fixed wording",
    "sentiment": "positive",
    "subreddit": "msp",
    "post_title": "Pax8 Late Fee Scam",
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    "source_url": "https://www.reddit.com/r/msp/comments/1wwoexo/pax8_late_fee_scam/",
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    "comments_total": 34,
    "total_comments": 32,
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