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Jack Henry & Associates8-K: Customer churn

Jack Henry reports on 'deconversion revenue' for fiscal year 2026, signaling customer churn.

What happened

The company is recognizing revenue from customers terminating their services, a direct indicator of a customer churn problem.

Source

SEC EDGARAug 11, 2026

Current report (Form 8-K)

Jack Henry & Associates 8-K

Filing excerpt

On August 11, 2026, Jack Henry & Associates, Inc. issued a press release announcing its deconversion revenue for the fiscal fourth quarter and full fiscal year ended June 30, 2026, the text of which is attached hereto as Exhibit 99.1.

sec.gov/Archives/edgar/data/779152/000077915226000052/jkhy-20260811.htmRead the full source

Other signals in this filing (2)

Extracted by Autobound

From the Signal API record
Signal
8-K: Customer churn

What this signalsFilings often name leadership changes, deals and spending plans.

Form
8-K
Fiscal year end
08/11
Filed
Aug 11, 2026

The full record

From the Signal API record

Details

CIK
779152
Accession number
0000779152-26-000052
Metric named
deconversion revenue
Timeframe
Immediate
Filing year
2026
Why it matters
Customer success tools needed
Signal category
Revenue

Extraction

Confidence
High
Relevance
90%
Sentiment
Negative
Detected
Aug 18, 2026
signal_type
sec-8k
signal_subtype
customerChurn

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The API returns more than this page shows

This page shows a preview. The full sec-8k record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/aa529360-5e46-4449-8dbc-b87be01e375d returns this record as JSON. POST /v1/companies/enrich returns every signal for jackhenry.com.

{
  "signal_id": "aa529360-5e46-4449-8dbc-b87be01e375d",
  "signal_type": "sec-8k",
  "signal_subtype": "customerChurn",
  "detected_at": "2026-08-18T07:07:05.255+00:00",
  "company": {
    "name": "Jack Henry & Associates",
    "domain": "jackhenry.com"
  },
  "data": {
    "detail": "The company is recognizing revenue from customers terminating their services, a direct indicator of a customer churn problem. This creates an urgent need to improve customer retention and platform value to prevent further market share loss to competitors.",
    "metrics": {
      "timeframe": "immediate",
      "dollar_context": "deconversion revenue"
    },
    "summary": "Jack Henry reports on 'deconversion revenue' for fiscal year 2026, signaling customer churn.",
    "excerpts": "On August 11, 2026, Jack Henry & Associates, Inc. issued a press release announcing its deconversion revenue for the fiscal fourth quarter and full fiscal year ended June 30, 2026, the text of which is attached hereto as Exhibit 99.1.",
    "relevance": 0.9,
    "sentiment": "negative",
    "confidence": "high",
    "source_url": "https://www.sec.gov/Archives/edgar/data/779152/000077915226000052/jkhy-20260811.htm",
    "filing_date": "2026-08-11",
    "filing_year": 2026,
    "fiscal_year_end": "08/11",
    "sales_relevance": "Customer success tools needed",
    "signal_category": "revenue"
  }
}

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