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Kohl'sExecutive hire

Kohls taps Arianne Parisi as chief customer officer

What happened

Kohl's has appointed Arianne Parisi to the newly created role of chief customer officer.

Source

retailcustomerexperience.comSep 8, 2026

Kohls taps Arianne Parisi as chief customer officer

Article excerpt

Highlighted: the sentence this signal was extracted from

September 8, 2026 Kohl's has named Arianne Parisi as its chief customer officer, reporting to CEO Michael J. Bender. She had been serving as Kohl's chief digital officer since 2025. In the newly created role, Parisi will be responsible for enhancing the omnichannel customer experience across marketing, brand and creative, loyalty, personalization, media and digital commerce, including Kohls.com and the Kohl's App, according to a press release. She will focus on strengthening the full customer lifecycle, modernizing the omnichannel experience and connecting Kohl's brand promise more directly to how customers discover, shop, engage, and return. "As we continue to drive the business forward in service of our customers, I am excited for Arianne to take on the new role of chief customer officer," Bender said in the release. " Arianne always starts with the customer, making sure that how we position ourselves as a brand and how we execute as a business both deliver on our customer promise. She has an excellent ability to work collaboratively with a variety of functions across the business to accomplish shared goals. She has shown agility in anticipating evolving customer expectations and translating them into action, an approach that will help Kohl's build for the future." Prior to joining Kohl's in 2025, Parisi served as global chief digital officer at JD Sports Fashion, a...

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Extracted by Autobound

From the Signal API record
Event
Executive hire

What this signalsA new leader often reviews the tools the team uses.

Person
Arianne Parisichief customer officer
Takes effect
Sep 8, 2026

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The full record

From the Signal API record

People

  • Arianne Parisichief customer officer · Named in the story

Topics and mentions

Job title tags

  • directors
  • marketing
  • sales

Extraction

Confidence
95%
Detected
Sep 8, 2026
signal_type
news
signal_subtype
hires

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The API returns more than this page shows

This page shows a preview. The full news record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/5a3de452-55c3-1886-52b5-6c68db1f0c0a returns this record as JSON. POST /v1/companies/enrich returns every signal for kohls.com.

{
  "signal_id": "5a3de452-55c3-1886-52b5-6c68db1f0c0a",
  "signal_type": "news",
  "signal_subtype": "hires",
  "detected_at": "2026-09-08T10:00:00+00:00",
  "company": {
    "name": "Kohl's",
    "domain": "kohls.com"
  },
  "data": {
    "url": "https://www.retailcustomerexperience.com/news/kohls-taps-arianne-parisi-as-chief-customer-officer/",
    "title": "Kohls taps Arianne Parisi as chief customer officer - Retail Customer Experience",
    "contact": "Arianne Parisi",
    "excerpt": "September 8, 2026 Kohl's has named Arianne Parisi as its chief customer officer, reporting to CEO Michael J. Bender. She had been serving as Kohl's chief digital officer since 2025. In the newly created role, Parisi will be responsible for enhancing the omnichannel customer experience across marketing, brand and creative, loyalty, personalization, media and digital commerce, including Kohls.com and the Kohl's App, according to a press release . She will focus on strengthening the full customer lifecycle, modernizing the omnichannel experience and connecting Kohl's brand promise more directly to how customers discover, shop, engage, and return. \"As we continue to drive the business forward in service of our customers, I am excited for Arianne to take on the new role of chief customer officer,\" Bender said in the release. \" Arianne always starts with the customer, making sure that how we position ourselves as a brand and how we execute as a business both deliver on our customer promise. She has an excellent ability to work collaboratively with a variety of functions across the business to accomplish shared goals. She has shown agility in anticipating evolving customer expectations and translating them into action, an approach that will help Kohl's build for the future.\" Prior to joining Kohl's in 2025, Parisi served as global chief digital officer at JD Sports Fashion, a global...",
    "summary": "Kohl's has appointed Arianne Parisi to the newly created role of chief customer officer.",
    "planning": false,
    "image_url": "https://nmgprod.s3.amazonaws.com/media/file/49/0a/399d91e59744699c8d4dfb28cfc1/cover_image__dZ6cE8cl__kohls_arianne.jpg.1600x900_q85_crop_upscale.webp",
    "job_title": "chief customer officer",
    "confidence": 0.95,
    "published_at": "2026-09-08T10:00:00Z",
    "effective_date": "2026-09-08",
    "job_title_tags": [
      "directors",
      "marketing",
      "sales"
    ],
    "article_sentence": "Kohl's has named Arianne Parisi as its chief customer officer, reporting to CEO Michael J. Bender."
  }
}

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