An MSP switched a customer to a Lenovo computer after repeated, unsuccessful service attempts by Dell on an All-in-One device.

{
  "signal_id": "50285731-c88f-5765-a33a-fd45bf6cdd99",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-10-02T12:53:54+00:00",
  "company": {
    "name": "Lenovo",
    "domain": "lenovo.com"
  },
  "data": {
    "nsfw": false,
    "stage": "switched",
    "awards": 0,
    "timing": "completed",
    "topics": [
      "hardware",
      "reliability",
      "vendor replacement"
    ],
    "post_id": "1wvt1hw",
    "summary": "An MSP switched a customer to a Lenovo computer after repeated, unsuccessful service attempts by Dell on an All-in-One device.",
    "category": "general",
    "comments": [
      {
        "url": "https://www.reddit.com/r/msp/comments/1wvt1hw/comment/pdekedx/",
        "depth": 0,
        "score": 33,
        "author": "alexander0the0gray",
        "excerpt": "Dell screws over \"partners\" all the time. Your story is exactly why we don't sell Dell.",
        "posted_at": "2026-10-02T12:57:53.000Z",
        "author_url": "https://www.reddit.com/user/alexander0the0gray/"
      },
      {
        "url": "https://www.reddit.com/r/msp/comments/1wvt1hw/comment/pdeke4j/",
        "depth": 0,
        "score": 16,
        "author": "MrCodyGrace",
        "excerpt": "Dells business model is direct to consumer. They will always undercut you.",
        "posted_at": "2026-10-02T12:57:51.000Z",
        "author_url": "https://www.reddit.com/user/MrCodyGrace/"
      },
      {
        "url": "https://www.reddit.com/r/msp/comments/1wvt1hw/comment/pdeuhx6/",
        "depth": 0,
        "score": 12,
        "author": "HotTakeThenGo",
        "excerpt": "Fellow MSP owners -\n- Set up a “honeypot” account in each of your clients and buy yourself one DID for that honeypot. Forward and tag this email into your PSA so you can still get these emails on the right board and attached to that client.\n- This is your “client contact” for every distributor and vendor\n- Now watch how many of these companies are reaching directly to your customers\n\n I can name a",
        "posted_at": "2026-10-02T13:46:43.000Z",
        "author_url": "https://www.reddit.com/user/HotTakeThenGo/"
      },
      {
        "url": "https://www.reddit.com/r/msp/comments/1wvt1hw/comment/pdekez9/",
        "depth": 0,
        "score": 6,
        "author": "Dull-Breadfruit-3241",
        "excerpt": "From what I have seen Dell Direct regularly runs loss-leader sales on retail specs that are literally lower than wholesale disti cost. It may be infuriating, but trying to match their site price is a losing battle.",
        "posted_at": "2026-10-02T12:57:58.000Z",
        "author_url": "https://www.reddit.com/user/Dull-Breadfruit-3241/"
      },
      {
        "url": "https://www.reddit.com/r/msp/comments/1wvt1hw/comment/pdel84h/",
        "depth": 0,
        "score": 5,
        "author": "Av8TechWI",
        "excerpt": "We tried TD Synnex and it was slightly higher on workstations, substantially higher on servers. I inquired (after spending days trying to get ahold of someone) and we were told it was our fault because we \"requested wrong\", despite we sent the exact same email to both teams with the same line by line requests. Even more concerning, the minute we removed the deal from TDS, a Dell direct rep reached",
        "posted_at": "2026-10-02T13:02:01.000Z",
        "author_url": "https://www.reddit.com/user/Av8TechWI/"
      },
      {
        "url": "https://www.reddit.com/r/msp/comments/1wvt1hw/comment/pdelrb5/",
        "depth": 0,
        "score": 5,
        "author": "Foxtrot-0scar",
        "excerpt": "I would be thinking of dumping Dell - better late than never.",
        "posted_at": "2026-10-02T13:04:40.000Z",
        "author_url": "https://www.reddit.com/user/Foxtrot-0scar/"
      },
      {
        "url": "https://www.reddit.com/r/msp/comments/1wvt1hw/comment/pdexafv/",
        "depth": 0,
        "score": 4,
        "author": "sn1xd",
        "excerpt": "It's not Ingram, dicker, etc. it's because dells channel and direct to customer divisions are competing with each other. So at the end of the day, the direct sales teams have no incentive or restrictions selling to partner assigned accounts and will regularly snipe your customers from under your nose even if you have a bid, deal registration, or project funding.",
        "posted_at": "2026-10-02T13:59:24.000Z",
        "author_url": "https://www.reddit.com/user/sn1xd/"
      },
      {
        "url": "https://www.reddit.com/r/msp/comments/1wvt1hw/comment/pdene5i/",
        "depth": 0,
        "score": 3,
        "author": "mcfool123",
        "excerpt": "Dells service has gone to shit anyways. Currently on case #4 for an AIO. Guess what we will probably be opening case #5 in a month because they will be doing the same fix for a 4th time and won't try to fix anything else. We just gave up and gave the customer a Lenovo and have been playing tag with Dell since.",
        "posted_at": "2026-10-02T13:12:41.000Z",
        "author_url": "https://www.reddit.com/user/mcfool123/"
      }
    ],
    "evidence": [
      "[comment u/mcfool123] We just gave up and gave the customer a Lenovo and have been playing tag with Dell since."
    ],
    "virality": "high",
    "post_date": "2026-10-02T12:53:54.000Z",
    "post_kind": "text",
    "post_text": "We're getting absolutely fking killed here. The Dell retail site is consistently the same price or LESS than our cost on laptops from Ingram. Do any distributors have better pricing than this? Tired of explaining to my customers that we'd have to lose money to match Dell as a Dell reseller. It's BS. So over this damned industry.",
    "sentiment": "positive",
    "subreddit": "msp",
    "post_title": "Dell Distributors - any better than Ingram?",
    "prominence": "aside",
    "source_url": "https://www.reddit.com/r/msp/comments/1wvt1hw/dell_distributors_any_better_than_ingram/",
    "entity_role": "vendor",
    "post_author": "Early-Ad-2541",
    "upvote_ratio": 0.9411764705882353,
    "mention_count": 5,
    "mention_surge": true,
    "subreddit_url": "https://www.reddit.com/r/msp/",
    "total_upvotes": 30,
    "comments_total": 71,
    "total_comments": 71,
    "other_companies": [
      {
        "name": "Dell",
        "role": "replaced",
        "domain": "dell.com"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/Early-Ad-2541/",
    "signal_category": "feedback",
    "comments_included": 17
  }
}

curl https://signals.autobound.ai/v1/signals/50285731-c88f-5765-a33a-fd45bf6cdd99 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"lenovo.com","limit":20}'