Xbox's first-ever COO leaves role just three months after joining
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Helen Chiang, the first chief operating officer in Xbox's history, has left Microsoft barely three months after she was appointed. Xbox CEO Asha Sharma informed staff of the exit in a brief internal memo on Friday, October 23, which was first reported by The Verge. "Helen Chiang is leaving Microsoft today," Sharma wrote, adding that she was grateful for Chiang's years of service and wished her well. The memo did not name a successor. Chiang's immediate responsibilities will be divided among other Xbox leaders, and Sharma said the company would share more on COO leadership once its plans are finalized. Microsoft has declined to explain the circumstances of the departure. "We don't discuss individual personnel matters," Xbox vice president of communications Kari Perez told The Verge while thanking Chiang for her service. Sharma created the COO position in July as part of what she called a reset of the Xbox business. In a July 6 email to employees, she announced about 3,200 job cuts across Microsoft's 2027 fiscal year, with 1,600 roles eliminated immediately and a further 1,600 to go before the fiscal year closes on June 30, 2027. She told staff the business was not healthy and was operating at margins three to ten times lower than comparable platforms and publishers. The Xbox reductions formed part of a wider round of 4,800 layoffs across Microsoft. The same restructuring put...
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