MSCI10-Q: Customer churnJul 21, 2026

Sustainability & Climate segment subscription cancellations increased 40% YoY to $7.4M in Q2.

Read at SEC EDGAR

Source

SEC EDGARJul 21, 2026

Quarterly report (Form 10-Q)

MSCI 10-Q

Filing excerpt

Sustainability and Climate New recurring subscription sales $9.3 $10.3 Subscription cancellations (7.4) (5.3)

sec.gov/Archives/edgar/data/1408198/000140819826000046/msci-20260630.htmRead the full source

Other signals in this filing (7)

Data investmentMSCI acquires First Street Technology and Vantager to expand data & analytics offeringsData investmentJul 21, 2026
Customer concentrationFiling identifies significant revenue concentration risk with a single customer, BlackRock Inc.Customer concentrationJul 21, 2026
Acquisition completedMSCI completes two acquisitions in Q2 2026 to expand in climate and private assetsAcquisition completedJul 21, 2026
Platform strategyMSCI continues significant investment in capitalized software developmentPlatform strategyJul 21, 2026
Software implementationMSCI increases spending on capitalized software development, indicating active tech projectsSoftware implementationJul 21, 2026
International growthMSCI's international operations create significant FX risk, impacting 16% of revenueInternational growthJul 21, 2026
Debt refinancingMSCI increased its revolving credit facility to $1.6B and extended it to 2030.Debt refinancingJul 21, 2026

Extracted by Autobound

From the Signal API record

Signal: 10-Q: Customer churn

What this signalsFilings often name leadership changes, deals and spending plans.

Fiscal year end: 06/30
Filed: Jul 21, 2026

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The full record

From the Signal API record

Numbers

Dollar figure: $7.4M (Subscription cancellations in Sustainability and Climate segment for Q2 2026)
Percent: 39.6% (YoY increase in quarterly subscription cancellations for the Sustainability and Climate segment)

Details

CIK: 1408198
Accession number: 0001408198-26-000046
Timeframe: Current quarter
Filing year: 2026
Fiscal year: 0
Why it matters: Customer success tools needed
Signal category: Revenue

Extraction

Confidence: High
Relevance: 80%
Sentiment: Negative
Detected: Jul 28, 2026
signal_type: sec-10q
signal_subtype: customerChurn

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This page shows a preview. The full sec-10q record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

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linkedin_urlValue in the API
industriesValue in the API
employee_count_lowValue in the API
employee_count_highValue in the API
revenueValue in the API
descriptionValue in the API

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Show the full JSONThe record on this page and the API request

GET /v1/signals/58c04614-ee84-45d3-98ad-3ddc8200e034 returns this record as JSON. POST /v1/companies/enrich returns every signal for msci.com.

{
  "signal_id": "58c04614-ee84-45d3-98ad-3ddc8200e034",
  "signal_type": "sec-10q",
  "signal_subtype": "customerChurn",
  "detected_at": "2026-07-28T07:04:57.739+00:00",
  "company": {
    "name": "MSCI",
    "domain": "msci.com"
  },
  "data": {
    "detail": "The increase in cancellations from $5.3M in the prior year quarter indicates potential customer dissatisfaction or competitive pressure in this key growth segment, creating an urgent need to improve customer value and retention.",
    "metrics": {
      "pct": 0.396,
      "timeframe": "current_quarter",
      "pct_context": "YoY increase in quarterly subscription cancellations for the Sustainability and Climate segment",
      "dollar_context": "Subscription cancellations in Sustainability and Climate segment for Q2 2026",
      "dollar_millions": 7.4
    },
    "summary": "Sustainability & Climate segment subscription cancellations increased 40% YoY to $7.4M in Q2.",
    "excerpts": "Sustainability and Climate New recurring subscription sales $9.3 $10.3 Subscription cancellations (7.4) (5.3)",
    "relevance": 0.8,
    "sentiment": "negative",
    "confidence": "high",
    "source_url": "https://www.sec.gov/Archives/edgar/data/1408198/000140819826000046/msci-20260630.htm",
    "filing_date": "2026-07-21",
    "filing_year": 2026,
    "fiscal_year": 0,
    "fiscal_year_end": "06/30",
    "sales_relevance": "Customer success tools needed",
    "signal_category": "revenue"
  }
}

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