DevRev joins the OpenAI Marketplace launch to advance customer and employee self-service
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PALO ALTO, Calif., Sept. 29, 2026 (GLOBE NEWSWIRE) -- DevRev today announced that it is joining the OpenAI Marketplace as a launch partner. OpenAI's Marketplace will give OpenAI enterprise customers more flexibility to invest in qualifying partner products using a portion of their existing OpenAI commitment. DevRev's listing gives OpenAI customers a new path to explore customer and employee self-service by connecting AI to the context, permissions, workflows, and controls required to safely operate across enterprise workflows. At launch, customers will be able to discover DevRev through the Marketplace Directory and contract directly with DevRev for their enterprise product offerings. "OpenAI is changing the intelligence available to every business. DevRev makes that intelligence operational across customer and employee service – where customers expect resolution and employees need the knowledge and ability to move work forward," said Adnan Bhutta, CVP, Business and Alliances at DevRev. "The OpenAI Marketplace gives customers a more direct way to bring DevRev into their AI strategy through the OpenAI commitment they already have." Service is adapting to two modes of AI work Customer and employee service teams are adapting to a changing spectrum of work. At one end, fully autonomous AI can answer questions and complete clear, repeatable actions within defined standard...
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