PetSmart rolls out omnichannel veterinary support program
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PetSmart rolls out omnichannel veterinary support program. A leading pet supplies and services retailer is connecting in-store customers to virtual pet health services. PetSmart is partnering with pet health platform Vetster to offer virtual veterinary support services at select stores in the U.S. Through Vetster's secure medical platform, PetSmart associates can gain real-time access to licensed veterinarians where regulations allow. These veterinarians can virtually diagnose and treat pet health issues including vomiting, diarrhea, infections, or minor injuries; as well as ongoing needs such as anxiety, allergies, arthritis, weight management, and flea and tick prevention. "Pet parents trust us to care for their pets with the highest standards," said Rob Pace, senior VP of veterinary health services at PetSmart. "By partnering with Vetster, we're bringing industry-leading virtual care technology directly into our stores. This is especially valuable in areas where access to veterinarians is limited. The Vetster platform connects our associates immediately to trusted veterinary expertise, so every pet benefits from timely, confident care." The Vetster network includes veterinarians with expertise across all species found in PetSmart stores, including dogs and cats, birds, reptiles, amphibians, and small animals. Services are meant to complement, rather than replace...
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