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PhantomCustomer feedback

A Phantom user reports being unable to withdraw funds from the app and receiving unhelpful responses from customer support.

What happened

Post: "Cannot get my money out of Phantom, be careful using this app! Support just gives me the runaround"

Source

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/Phantom
Event date
Aug 2026

The full record

From the Signal API record

Numbers

Mentions
2

Details

Timing
Ongoing state
Category
Support
Virality
Very low
Post kind
Text
Prominence
Core
Company's role
Vendor

Topics and mentions

Topics

  • withdrawals
  • crypto
  • wallet
  • support

Products named

  • Phantom

Extraction

Sentiment
Negative
Detected
Aug 24, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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The API returns more than this page shows

This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/85a77274-99e5-5ab9-a739-9ede4baa03ff returns this record as JSON. POST /v1/companies/enrich returns every signal for phantom.com.

{
  "signal_id": "85a77274-99e5-5ab9-a739-9ede4baa03ff",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-08-24T09:53:51+00:00",
  "company": {
    "name": "Phantom",
    "domain": "phantom.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "crypto",
      "wallet",
      "support",
      "withdrawals"
    ],
    "post_id": "1vwyb5a",
    "summary": "A Phantom user reports being unable to withdraw funds from the app and receiving unhelpful responses from customer support.",
    "category": "support",
    "evidence": [
      "[post] Cannot get my money out of Phantom, be careful using this app!",
      "[post] Support just gives me the runaround"
    ],
    "virality": "very_low",
    "post_date": "2026-08-24T09:53:51.000Z",
    "post_kind": "text",
    "post_text": "[removed]",
    "sentiment": "negative",
    "subreddit": "Phantom",
    "event_date": "2026-08",
    "post_title": "Cannot get my money out of Phantom, be careful using this app! Support just gives me the runaround",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/Phantom/comments/1vwyb5a/cannot_get_my_money_out_of_phantom_be_careful/",
    "entity_role": "vendor",
    "post_author": "Middle-Ambassador102",
    "upvote_ratio": 1,
    "mention_count": 2,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/Phantom/",
    "total_upvotes": 1,
    "comments_total": 1,
    "total_comments": 1,
    "post_author_url": "https://www.reddit.com/user/Middle-Ambassador102/",
    "signal_category": "feedback",
    "comments_included": 0,
    "products_mentioned": [
      "Phantom"
    ]
  }
}

Long text fields are shortened on this page.

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