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SalesforceCustomer experience focus

Bold Agendas discusses Salesforce: customer experience focus

Source

Quotes from the episode

  • “we've created a thing called the use case manager, which is something that it's a role now that we're experimenting with in Salesforce.”

    Geoffrey MooreBold AgendasView

  • “With every one of these agents in every vertical, they've picked a problem process in that vertical. and they've said, we have a person on our staff whose number one priority is I want to get five or more customers on this use case in my vertical up before the end of the year.”

    Geoffrey MooreBold AgendasView

Extracted by Autobound

From the Signal API record
Signal
Customer experience focus

What this signalsWhat leaders say on podcasts often shows their current priorities.

Podcast
Bold Agendas
Speaker
Geoffrey Moore
Speaker role
Counterparty
Event date
Sep 2026

The full record

From the Signal API record

People

  • Geoffrey MooreSpeaker (counterparty)

Details

Timing
In progress
Recorded at estimate
2026-09

Extraction

Detected
Oct 4, 2026
signal_type
podcast-company
signal_subtype
customerExperienceFocus

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The API returns more than this page shows

This page shows a preview. The full podcast-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/49fd8483-9e0d-50a0-914c-1cdd4e57fa91 returns this record as JSON. POST /v1/companies/enrich returns every signal for salesforce.com.

{
  "signal_id": "49fd8483-9e0d-50a0-914c-1cdd4e57fa91",
  "signal_type": "podcast-company",
  "signal_subtype": "customerExperienceFocus",
  "detected_at": "2026-10-04T15:56:19+00:00",
  "company": {
    "name": "Salesforce",
    "domain": "salesforce.com"
  },
  "data": {
    "is_ad": false,
    "quotes": [
      "we've created a thing called the use case manager, which is something that it's a role now that we're experimenting with in Salesforce.",
      "With every one of these agents in every vertical, they've picked a problem process in that vertical. and they've said, we have a person on our staff whose number one priority is I want to get five or more customers on this use case in my vertical up before the end of the year."
    ],
    "timing": "in_progress",
    "speaker": "Geoffrey Moore",
    "evidence": "we've created a thing called the use case manager, which is something that it's a role now that we're experimenting with in Salesforce.",
    "headline": "Salesforce · customerExperienceFocus · in_progress (2026-09)",
    "episode_id": "61152412651",
    "event_date": "2026-09",
    "episode_url": "https://www.boldagendaspodcast.com/geoffrey-moore-2",
    "podcast_name": "Bold Agendas",
    "published_at": "2026-10-02",
    "episode_title": "Beyond Innovation: Geoffrey Moore on Leadership, Value, and the Next Era of Competitive Advantage",
    "date_confidence": "inferred",
    "event_date_text": "now",
    "speaker_relation": "counterparty",
    "transcript_source": "transcript",
    "recorded_at_estimate": "2026-09"
  }
}

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