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SamsungCustomer support complaints

Senior Scrum Master reports poor support and integration challenges

Read at g2.com

What happened

Omair S., a Senior Scrum Master at a Mid-Market company (51-1000 employees), reports experiencing poor support and challenges with integrations for ARTIK Cloud. While the specific business impact is not quantified, the lack of good support and integration issues can lead to operational inefficiencies and increased development time.

Source

From the reviews

  • 4.5 of 5
    “We dont have good support currently! and challenges into integrations”

    Omair S., Senior Scrum MasterApr 29, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer support complaints

What this signalsReview themes often show where customers may look for an alternative.

Product
ARTIK Cloud
Star rating
4.5 of 5
Reviewer
Omair S.
Reviewer details
Senior Scrum Master

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The full record

From the Signal API record

Details

Reviewer role
Senior Scrum Master (decision maker)

Extraction

Detected
May 12, 2026
signal_type
product-reviews
signal_subtype
CustomerSupportComplaints

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/24f64e83-262e-420e-b30b-02abe4f734b5 returns this record as JSON. POST /v1/companies/enrich returns every signal for samsung.com.

{
  "signal_id": "24f64e83-262e-420e-b30b-02abe4f734b5",
  "signal_type": "product-reviews",
  "signal_subtype": "CustomerSupportComplaints",
  "detected_at": "2026-05-12T10:18:39.313+00:00",
  "company": {
    "name": "Samsung",
    "domain": "samsung.com"
  },
  "data": {
    "summary": "Omair S., a Senior Scrum Master at a Mid-Market company (51-1000 employees), reports experiencing poor support and challenges with integrations for ARTIK Cloud. While the specific business impact is not quantified, the lack of good support and integration issues can lead to operational inefficiencies and increased development time.",
    "evidence": [
      {
        "quote": "We dont have good support currently! and challenges into integrations",
        "review_url": "https://www.g2.com/products/artik-cloud/reviews#review-12712885",
        "review_date": "2026-04-29",
        "star_rating": 4.5,
        "reviewer_name": "Omair S.",
        "reviewer_title": "Senior Scrum Master"
      }
    ],
    "headline": "Senior Scrum Master reports poor support and integration challenges",
    "relevance": 65,
    "product_name": "ARTIK Cloud",
    "source_page_url": "https://www.g2.com/products/artik-cloud/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "title": "Senior Scrum Master",
      "is_decision_maker": true
    }
  }
}

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