ServiceNow cuts several hundred roles as CEO targets flat headcount in 2026 - People Matters Global
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ServiceNow has cut several hundred jobs as part of a global restructuring programme, affecting a low single-digit percentage of its workforce over the past several months, according to Business Insider . The workforce reduction comes as the enterprise software company streamlines operations, integrates recent acquisitions and increases investment in artificial intelligence. At the beginning of the year, CEO Bill McDermott said ServiceNow would end 2026 with the same headcount it started the year with, signalling a focus on workforce reshaping rather than broad expansion. A ServiceNow spokesperson told Business Insider that the restructuring has impacted a "low single-digit" percentage of the company's global workforce. ServiceNow ended 2025 with 29,187 employees, meaning the reduction amounts to several hundred roles. According to the report, the workforce changes have taken place over several months rather than through a single round of layoffs. One employee, who spoke to Business Insider on condition of anonymity because of the sensitivity of the matter, described the process internally as a global restructuring and called it a "very tough day." McDermott has previously indicated that ServiceNow does not expect its overall workforce to grow during 2026. According to Business Insider, the chief executive told employees earlier this year that the company planned to finish...
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