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A ServiceNow user is experiencing an issue where newly created fields on the GRC metric table (sn_grc_metric_metric) are becoming read-only, and they are unable to debug the cause after checking...

What happened

A ServiceNow user is experiencing an issue where newly created fields on the GRC metric table (sn_grc_metric_metric) are becoming read-only, and they are unable to debug the cause after checking standard configurations like ACLs and UI policies.

Source

RedditSep 25, 2026By u/gothambdosa

r/servicenow

Newly created fields becoming read only

upvotes
2
comments
4

Post

Highlighted: the lines this signal was extracted from

Hey guys, We are facing an issue where all newly created fields on sn_grc_metric_metric table is becoming read only. But when I checked the dictionary the read only setting is not enabled. Previously created custom fields are editable tho. Checked ACLs,ui policies,data policies and client scripts. Couldn't find anything that might be causing this issue. Pls share your insights to debug. Thanks

reddit.com/r/servicenow/comments/1wpnlie/newly_created_fields_becomin...Read the full source

Comments on the post

2 of 4 comments
  • “Use access analyser once to audit the configuration”

    u/XnriqWho2 points · Sep 25, 2026View

  • “Check on form design. They recently updated read only to work with a checkbox on form design.”

    u/agentmenter1 points · Sep 25, 2026View

Extracted by Autobound

From the Signal API record
Signal
Customer feedback

What this signalsUser posts often show product pain before it reaches reviews or churn.

Subreddit
r/servicenow
Event date
Sep 2026

The full record

From the Signal API record

Numbers

Mentions
7

Details

Timing
In progress
Category
Usability
Virality
Very low
Post kind
Text
Prominence
Core
Company's role
Vendor

Topics and mentions

Topics

  • platform
  • usability
  • debugging
  • grc

Flair

  • Question

Extraction

Sentiment
Negative
Detected
Sep 25, 2026
signal_type
reddit-company
signal_subtype
customerFeedback

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This page shows a preview. The full reddit-company record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/445a1318-ef8b-58a4-a4b5-f13cbb4a040e returns this record as JSON. POST /v1/companies/enrich returns every signal for servicenow.com.

{
  "signal_id": "445a1318-ef8b-58a4-a4b5-f13cbb4a040e",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-09-25T05:04:52+00:00",
  "company": {
    "name": "ServiceNow",
    "domain": "servicenow.com"
  },
  "data": {
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    "stage": "none",
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    "timing": "in_progress",
    "topics": [
      "grc",
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      "debugging"
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    "post_id": "1wpnlie",
    "summary": "A ServiceNow user is experiencing an issue where newly created fields on the GRC metric table (sn_grc_metric_metric) are becoming read-only, and they are unable to debug the cause after checking standard configurations like ACLs and UI policies.",
    "category": "usability",
    "comments": [
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wpnlie/comment/pbxdfq4/",
        "depth": 0,
        "score": 2,
        "author": "XnriqWho",
        "excerpt": "Use access analyser once to audit the configuration",
        "posted_at": "2026-09-25T07:17:50.000Z",
        "author_url": "https://www.reddit.com/user/XnriqWho/"
      },
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wpnlie/comment/pbzpv6z/",
        "depth": 0,
        "score": 1,
        "author": "agentmenter",
        "excerpt": "Check on form design. They recently updated read only to work with a checkbox on form design.",
        "posted_at": "2026-09-25T15:40:27.000Z",
        "author_url": "https://www.reddit.com/user/agentmenter/"
      }
    ],
    "evidence": [
      "[post] We are facing an issue where all newly created fields on sn_grc_metric_metric table is becoming read only.",
      "[post] But when I checked the dictionary the read only setting is not enabled. Previously created custom fields are editable tho.",
      "[post] Checked ACLs,ui policies,data policies and client scripts. Couldn't find anything that might be causing this issue."
    ],
    "virality": "very_low",
    "post_date": "2026-09-25T05:04:52.000Z",
    "post_kind": "text",
    "post_text": "Hey guys,\n\nWe are facing an issue where all newly created fields on sn_grc_metric_metric table is becoming read only. But when I checked the dictionary the read only setting is not enabled. Previously created custom fields are editable tho. Checked ACLs,ui policies,data policies and client scripts. Couldn't find anything that might be causing this issue. Pls share your insights to debug. Thanks",
    "sentiment": "negative",
    "subreddit": "servicenow",
    "event_date": "2026-09",
    "post_flair": [
      "Question"
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    "post_title": "Newly created fields becoming read only",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/servicenow/comments/1wpnlie/newly_created_fields_becoming_read_only/",
    "entity_role": "vendor",
    "post_author": "gothambdosa",
    "upvote_ratio": 1,
    "mention_count": 7,
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    "signal_category": "feedback",
    "comments_included": 2,
    "products_mentioned": [
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  }
}

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