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ServiceNowCustomer loss

Serval Raises $150M Series C at $3B Valuation as It Takes on ServiceNow With AI Automation

What happened

An auto manufacturer moved from ServiceNow to Serval in 45 days.

Source

Article excerpt

Highlighted: the sentence this signal was extracted from

Serval, the AI-native enterprise service management platform, has raised a $150 million Series C led by Sequoia at a $3 billion valuation, bringing total funding to $277 million. Existing investors Elad Gil, Evantic, First Round, General Catalyst and Redpoint participated, and Conviction and Headline joined as new investors. It is Serval's third round in 12 months, following a $47 million Series A in October 2025 and a $75 million Series B in December 2025, which Reuters reported at a $1 billion valuation. Enterprise service management is the system employees use to ask IT, HR, finance and legal for help, from new laptops to software access. Serval replaces tracking those requests with AI agents that resolve them. Its agent, Catalyst, turns business requirements into code-based workflows, so non-engineers in IT, HR, Finance, Security and Legal can build automations in plain language while admins manage guardrails, permission checks and approvals. The company likens it to giving every department the power of AI coding tools. The company says annual recurring revenue has doubled every quarter since the Series B, and that it recently onboarded two Fortune 20 customers. Customers include Fox Corporation, WPP, Live Nation and Ramp, and most go live within 30 days. One auto manufacturer moved from ServiceNow, its main competitor, in 45 days, covering ITSM, CMDB, hardware and...

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Extracted by Autobound

From the Signal API record
Event
Customer loss

What this signalsA lost customer often leads to a review of how the company sells and serves.

Companies

  • ServalClientserval.com

More customer loss signals at other companies

The full record

From the Signal API record

Extraction

Confidence
80%
Detected
Oct 29, 2026
signal_type
news
signal_subtype
loses_client

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The API returns more than this page shows

This page shows a preview. The full news record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
Show the full JSONThe record on this page and the API request

GET /v1/signals/e6db6a77-5015-c3f0-966b-a234cc52aa9e returns this record as JSON. POST /v1/companies/enrich returns every signal for servicenow.com.

{
  "signal_id": "e6db6a77-5015-c3f0-966b-a234cc52aa9e",
  "signal_type": "news",
  "signal_subtype": "loses_client",
  "detected_at": "2026-10-29T19:24:34+00:00",
  "company": {
    "name": "ServiceNow",
    "domain": "servicenow.com"
  },
  "data": {
    "url": "https://en.wowtale.net/2026/10/30/235782/",
    "title": "Serval Raises $150M Series C at $3B Valuation as It Takes on ServiceNow With AI Automation - Wowtale",
    "excerpt": "Serval , the AI-native enterprise service management platform, has raised a $150 million Series C led by Sequoia at a $3 billion valuation, bringing total funding to $277 million. Existing investors Elad Gil, Evantic, First Round, General Catalyst and Redpoint participated, and Conviction and Headline joined as new investors. It is Serval’s third round in 12 months, following a $47 million Series A in October 2025 and a $75 million Series B in December 2025, which Reuters reported at a $1 billion valuation. Enterprise service management is the system employees use to ask IT, HR, finance and legal for help, from new laptops to software access. Serval replaces tracking those requests with AI agents that resolve them. Its agent, Catalyst, turns business requirements into code-based workflows, so non-engineers in IT, HR, Finance, Security and Legal can build automations in plain language while admins manage guardrails, permission checks and approvals. The company likens it to giving every department the power of AI coding tools. The company says annual recurring revenue has doubled every quarter since the Series B, and that it recently onboarded two Fortune 20 customers. Customers include Fox Corporation, WPP, Live Nation and Ramp, and most go live within 30 days. One auto manufacturer moved from ServiceNow, its main competitor, in 45 days, covering ITSM, CMDB, hardware and...",
    "summary": "An auto manufacturer moved from ServiceNow to Serval in 45 days.",
    "planning": false,
    "image_url": "https://cdn.wowtale.net/wp-content/uploads/sites/2/2026/10/Serval-co-founders.webp",
    "confidence": 0.8,
    "published_at": "2026-10-29T19:24:34Z",
    "article_sentence": "One auto manufacturer moved from ServiceNow, its main competitor, in 45 days, covering ITSM, CMDB, hardware and software asset management plus workflow automation.",
    "related_company_name": "Serval",
    "related_company_domain": "serval.com"
  }
}

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