Top ServiceNow exec on clients delivering ‘life-changing’ results with AI agents - and he’s seeing it now at Standard Chartered

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  "detected_at": "2026-10-02T17:03:16+00:00",
  "company": {
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  "data": {
    "url": "https://fortune.com/2026/10/02/servicenow-exec-paul-fipps-life-game-changing-trust-ai-agents/",
    "title": "Top ServiceNow exec on clients delivering ‘life-changing’ results with AI agents - and he’s seeing it now at Standard Chartered",
    "author": "Emma Burleigh",
    "excerpt": "Companies are hailing AI as the new productivity miracle, automating hours of tedious work, supercharging efficiency, and generating the same output as hundreds of human workers. Paul Fipps , the president of global customer operations at ServiceNow , said he’s witnessing firsthand how companies are revolutionizing the employee experience without any human intervention. “We have one of our customers, Standard Chartered Bank, that I was with about four months ago, and the chief operating officer said she’s driving 77% deflection rates across all of her employee requests,” Fipps recently told Fortune ’s Andrew Nusca onstage at the 2026 AIQ Summit . “I always say, if you get 25% to 30% deflection in those use cases, it’s game-changing. If you get 75% to 80%, it is life-changing.” The productivity gains add up when AI systems can wrangle more than three-quarters of worker requests - with no human touch required. The ServiceNow executive said that most of the high-value use cases involving AI are “horizontal.” Rather than pigeonholing AI into one function, a horizontal strategy leverages the tech across lots of different departments. The idea is to make AI useful across the organization - not just in one corner of it. And ServiceNow is now servicing that enterprise-wide tech to its customers. Earlier this year, the company announced its entire product portfolio will be AI-enabled...",
    "summary": "Standard Chartered Bank is a client of ServiceNow, using its technology to achieve a 77% deflection rate on employee requests.",
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    "image_url": "https://fortune.com/img-assets/wp-content/uploads/2026/10/55563543136_c70461b0ca_o-e1790958966914.jpg?resize=1200,600",
    "confidence": 0.9,
    "published_at": "2026-10-02T17:03:16Z",
    "article_sentence": "“We have one of our customers, Standard Chartered Bank, that I was with about four months ago, and the chief operating officer said she’s driving 77% deflection rates across all of her employee requests,” Fipps recently told Fortune ’s Andrew Nusca onstage at the 2026 AIQ Summit .",
    "related_company_name": "Standard Chartered",
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  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
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  -d '{"domain":"servicenow.com","limit":20}'