A commenter reports that ServiceNow refactored its knowledge base approximately a year ago to prevent scraping by LLMs, which now results in API access being limited to article excerpts.

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  "signal_subtype": "productChange",
  "detected_at": "2026-10-02T17:36:34+00:00",
  "company": {
    "name": "ServiceNow",
    "domain": "servicenow.com"
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    "stage": "reported",
    "awards": 0,
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    "topics": [
      "knowledge base",
      "api",
      "llm",
      "security"
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    "post_id": "1wvzzcn",
    "summary": "A commenter reports that ServiceNow refactored its knowledge base approximately a year ago to prevent scraping by LLMs, which now results in API access being limited to article excerpts.",
    "category": "policy_change",
    "comments": [
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wvzzcn/comment/pdjjaif/",
        "depth": 0,
        "score": 3,
        "author": "Fizzle_tech",
        "excerpt": "This behavior is by design. They refactored the KB about a year ago to prevent LLM scraping.",
        "posted_at": "2026-10-03T03:13:19.000Z",
        "author_url": "https://www.reddit.com/user/Fizzle_tech/"
      },
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wvzzcn/comment/pdmbarc/",
        "depth": 0,
        "score": 2,
        "author": "SilverTM",
        "excerpt": "If valuable to you, you can set up an MCP in ServiceNow and have CoPilot connect to that.",
        "posted_at": "2026-10-03T14:44:45.000Z",
        "author_url": "https://www.reddit.com/user/SilverTM/"
      },
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wvzzcn/comment/pdk36ud/",
        "depth": 0,
        "score": 1,
        "author": "Dutchie_B16",
        "excerpt": "How did you setup the copilot agent and what tool is this ‘knowledge’ component? The multi-content response (MCR) pipeline in the NAVA Assistant will return a synthesized response with excerpts of articles and source links. I suggest to use a different tool that does not use this pipeline, if you want to return the complete article text.",
        "posted_at": "2026-10-03T05:34:42.000Z",
        "author_url": "https://www.reddit.com/user/Dutchie_B16/"
      },
      {
        "url": "https://www.reddit.com/r/servicenow/comments/1wvzzcn/comment/pdrv7r5/",
        "depth": 0,
        "score": 1,
        "author": "Knightshadow3489",
        "excerpt": "Use SN MCP and add a tool to expose knowledge to the MCP server.",
        "posted_at": "2026-10-04T08:59:34.000Z",
        "author_url": "https://www.reddit.com/user/Knightshadow3489/"
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    "evidence": [
      "[comment u/Fizzle_tech] This behavior is by design. They refactored the KB about a year ago to prevent LLM scraping."
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    "virality": "low",
    "post_date": "2026-10-02T17:36:34.000Z",
    "post_kind": "text",
    "post_text": "I’m having a frustrating issue where I am trying to have a copilot agent in teams that can search the ServiceNow knowledge base.\n\nIf I add ServiceNow knowledge inside the ‘knowledge’ component of the copilot agent it returns articles but only has access to excerpts of the articles and not the full article text.\n\nI set up a copilot connector in 365 admin and the main copilot search is fine but within my agent it has the issue described.\n\nAnyone got any experience with setting up copilot agents and service now knowledge that has any suggestions?",
    "sentiment": "neutral",
    "subreddit": "servicenow",
    "event_date": "2025-10",
    "post_flair": [
      "Question"
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    "post_title": "Copilot agent searching ServiceNow knowledge",
    "prominence": "aside",
    "source_url": "https://www.reddit.com/r/servicenow/comments/1wvzzcn/copilot_agent_searching_servicenow_knowledge/",
    "entity_role": "subject",
    "post_author": "Flangipan",
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    "subreddit_url": "https://www.reddit.com/r/servicenow/",
    "total_upvotes": 6,
    "comments_total": 6,
    "total_comments": 6,
    "event_date_text": "about a year ago",
    "post_author_url": "https://www.reddit.com/user/Flangipan/",
    "signal_category": "event",
    "comments_included": 4,
    "products_mentioned": [
      "ServiceNow Knowledge Base"
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curl https://signals.autobound.ai/v1/signals/040e8216-2120-5511-affe-a68a8ac7ed3d \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"servicenow.com","limit":20}'