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ServiceNowReliability issues

Enterprise users report page load and task closing delays impacting satisfaction

Read at g2.com

What happened

An Associate Consultant (AI/ML) at an Enterprise company noted that the page can take a little time to load, especially when opening tickets with a lot of history. A Solution Consultant at an Enterprise company also experienced some time lag when closing a task, indicating a recurring performance issue that could impact client satisfaction.

Source

From the reviews

  • 4.5 of 5
    “Another thing I have noticed is that sometimes the page takes a little time to load, especially when opening tickets with a lot of history. These are not big issues, but if this can be improved then would be really great.”

    Balram T., Associate Consultant (AI/ML)Jul 7, 2026View

  • 5 of 5
    “There is some time lag faced while we close a task and an auto-generated message comes up. This could be improved by reducing time. This helps in increasing client satisfaction”

    Pushpdeep k., Solution consultantJun 22, 2026View

Extracted by Autobound

From the Signal API record
Signal
Reliability issues

What this signalsReview themes often show where customers may look for an alternative.

Product
ServiceNow IT Service Management
Star rating
4.5 of 5
Reviewer
Balram T.
Reviewer details
Associate Consultant (AI/ML)

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The full record

From the Signal API record

Extraction

Detected
Jul 14, 2026
signal_type
product-reviews
signal_subtype
ReliabilityIssues

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/04d5ce9d-bb43-4f0a-84ee-313fcde18c91 returns this record as JSON. POST /v1/companies/enrich returns every signal for servicenow.com.

{
  "signal_id": "04d5ce9d-bb43-4f0a-84ee-313fcde18c91",
  "signal_type": "product-reviews",
  "signal_subtype": "ReliabilityIssues",
  "detected_at": "2026-07-14T05:35:15.536+00:00",
  "company": {
    "name": "ServiceNow",
    "domain": "servicenow.com"
  },
  "data": {
    "summary": "An Associate Consultant (AI/ML) at an Enterprise company noted that the page can take a little time to load, especially when opening tickets with a lot of history. A Solution Consultant at an Enterprise company also experienced some time lag when closing a task, indicating a recurring performance issue that could impact client satisfaction.",
    "evidence": [
      {
        "quote": "Another thing I have noticed is that sometimes the page takes a little time to load, especially when opening tickets with a lot of history. These are not big issues, but if this can be improved then would be really great.",
        "review_url": "https://www.g2.com/products/servicenow-it-service-management/reviews#review-13074245",
        "review_date": "2026-07-07",
        "star_rating": 4.5,
        "reviewer_name": "Balram T.",
        "reviewer_title": "Associate Consultant (AI/ML)"
      },
      {
        "quote": "There is some time lag faced while we close a task and an auto-generated message comes up. This could be improved by reducing time. This helps in increasing client satisfaction",
        "review_url": "https://www.g2.com/products/servicenow-it-service-management/reviews#review-12557534",
        "review_date": "2026-06-22",
        "star_rating": 5,
        "reviewer_name": "Pushpdeep k.",
        "reviewer_title": "Solution consultant"
      }
    ],
    "headline": "Enterprise users report page load and task closing delays impacting satisfaction",
    "relevance": 65,
    "product_name": "ServiceNow IT Service Management",
    "source_page_url": "https://www.g2.com/products/servicenow-it-service-management/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "title": "Associate Consultant (AI/ML)",
      "is_decision_maker": false
    }
  }
}

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