ServiceNow was granted a patent for connecting service apps to generative AI.

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  "signal_type": "patents-company",
  "signal_subtype": "patentGrant",
  "detected_at": "2026-09-30T17:20:14+00:00",
  "company": {
    "name": "ServiceNow",
    "domain": "servicenow.com"
  },
  "data": {
    "cpc": [
      {
        "code": "G06F 40/35",
        "label": "Electric digital data processing"
      },
      {
        "code": "G10L 15/18",
        "label": "Speech analysis or synthesis; speech/voice recognition; audio coding"
      },
      {
        "code": "G10L 15/16",
        "label": "Speech analysis or synthesis; speech/voice recognition; audio coding"
      },
      {
        "code": "G10L 15/22",
        "label": "Speech analysis or synthesis; speech/voice recognition; audio coding"
      },
      {
        "code": "G10L 2015/223",
        "label": "Speech analysis or synthesis; speech/voice recognition; audio coding"
      }
    ],
    "tags": [
      "Intellectual Property",
      "Research & Development",
      "Artificial Intelligence",
      "Language Technology",
      "Enterprise Software"
    ],
    "detail": "In September 2026 ServiceNow patented a way to add context to application requests and use generative language models for workplace service workflows.",
    "summary": "ServiceNow was granted a patent for connecting service apps to generative AI.",
    "event_at": "2026-09-29",
    "inventors": [
      {
        "name": "Douglas Steele Lorn Bradley",
        "status": "unresolved",
        "is_primary": true
      },
      {
        "name": "Rita Maria Castillo",
        "status": "unresolved",
        "is_primary": false
      },
      {
        "name": "Troy Azmoon",
        "status": "resolved",
        "is_primary": false,
        "linkedin_url": "https://www.linkedin.com/in/troyazmoon"
      },
      {
        "name": "Dorit Zilbershot",
        "status": "resolved",
        "is_primary": false,
        "linkedin_url": "https://www.linkedin.com/in/doritzilbershot"
      },
      {
        "name": "Gaurav Goyal",
        "status": "unresolved",
        "is_primary": false
      }
    ],
    "tech_area": "software / computing",
    "event_kind": "grant_date",
    "grant_date": "2026-09-29",
    "source_url": "https://patents.google.com/patent/US12748928",
    "cpc_primary": {
      "code": "G06F 40/35",
      "label": "Electric digital data processing"
    },
    "patent_title": "Service platform integration with generative natural language models",
    "patent_number": "US12748928",
    "uspto_assignee": "ServiceNow, Inc.",
    "patent_abstract": "An example embodiment may include: receiving, from an application, a request, wherein the request includes textual content; in response to receiving the request, determining a context relating to the textual content; generating, from the textual content and the context, a prompt for a natural language model; transmitting, to the natural language model, the prompt; receiving, from the natural language model, a response to the prompt, wherein the response includes information relevant to the request or programmatic commands; and providing, to the application, further textual content that is based on the response.",
    "precision_class": "structural",
    "invention_explanation": "A connector that turns an app’s text request and surrounding context into an AI prompt, then returns the model’s answer to the app.",
    "technologies_mentioned": [
      "generative AI",
      "natural language processing",
      "service platform integration"
    ]
  }
}

curl https://signals.autobound.ai/v1/signals/e610cbdc-913b-5161-8694-79cca90a5d43 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"servicenow.com","limit":20}'