ibex announces strategic partnership with Sierra to transform customer experiences with AI agents.
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ibex announces strategic partnership with Sierra to transform customer experiences with AI agents. Partnership combines best-in-class CX expertise, integration, and analytics with the market-leading conversational AI platform to enable seamless, end-to-end CX from AI agent to support team at scale WASHINGTON, DC and SAN FRANCISCO, CA - May 05, 2026 - ibex (Nasdaq: IBEX), the global leader in outsourced business services and AI-powered customer experience solutions, and Sierra, the leading conversational AI platform, today announced a strategic partnership to deliver transformative AI-first customer experiences at scale across key industries. Through this partnership, ibex will integrate Sierra's market-leading AI technology with ibex's best-in-class CX expertise, tech integration, and deep analytics to design and deploy scalable, end-to-end, AI-powered CX solutions for top global brands in weeks, not months. "We're excited to partner with ibex to transform customer experiences at scale for top global brands," said Eric Eyken-Sluyters, President of Field Operations at Sierra. "Our conversational AI platform helps companies build better, more personalized customer experiences. Combined with ibex's decades of contact center expertise and deep integration capabilities, we offer companies the ability to move fast and with immediate impact." "ibex is delighted to partner with...
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