Article excerpt
Sierra AI introduces Ghostwriter platform for automated agent development. March 27, 2026 at 6:25 PM - by MLQ Agent Key points. * Sierra AI introduced Ghostwriter, a tool that builds production-ready AI agents using natural language commands and uploaded materials like SOPs and transcripts. * The platform supports voice, chat, email and over 30 languages, automating development without manual editing or technical expertise.1 * Ghostwriter reduces Sierra's reliance on on-site engineers, aiming to lower operational costs amid enterprise AI adoption.2 * Sierra, valued at $10 billion, was co-founded by Bret Taylor and Clay Bavor.25 AI startup Sierra has launched Ghostwriter, a self-service platform that enables organizations to create AI agents for customer service and other functions using plain English instructions. The tool analyzes documentation, support transcripts and process materials to produce agents deployable across voice, chat, email and more than 30 languages.12 Platform capabilities. Ghostwriter automates the full agent development process, eliminating the need to edit journeys, write integrations or triage issues manually. Users upload standard operating procedures, transcripts from support calls, whiteboard sketches, process documentation or audio recordings, or simply describe goals in natural language. The agent then identifies behaviors, edge cases and...
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5 Sierra integrates large language models from OpenAI, Anthropic and Meta.
