Sierra and Stellarus: Advancing a new model for AI-powered healthcare member experience

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  "company": {
    "name": "Sierra",
    "domain": "sierra.ai"
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  "data": {
    "url": "https://sierra.ai/blog/sierra-and-stellarus",
    "title": "Sierra and Stellarus: Advancing a new model for AI-powered healthcare member experience",
    "excerpt": "Sierra and Stellarus: advancing a new model for ai-powered healthcare member experience.\n\nEditors' note: This post features Bret Taylor, Co-founder of Sierra and Vanessa Colella, President and CEO of Stellarus.\n\nHealthcare organizations face a persistent challenge: delivering higher-quality, more personalized experiences while managing rising costs, and operational strain. AI is beginning to shift that equation, which is why Sierra is partnering with Stellarus to help health plans deploy AI agents responsibly, effectively, and at scale.\n\nSierra's AI platform is designed to understand complex, nuanced conversations between members and their health plans. Stellarus brings trusted healthcare domain expertise, deep insights into health plan needs and the data and orchestration layers required to deploy AI safely in health plan member-facing environments.\n\nA powerful example of this collaboration is the work underway with Sierra, Stellarus, and Blue Shield of California, a nonprofit health plan within the Ascendiun family of companies. Six months ago, for a large national employer, Blue Shield worked with Stellarus to launch an AI voice agent built on Sierra. The agent is designed to handle a wide range of member inquiries from benefit questions to coverage details, providing accurate, plan-specific answers 24/7, without hold times.\n\nThe results illustrate what's possible when...",
    "summary": "Sierra partners with Stellarus.",
    "category": "partners_with",
    "found_at": "2026-01-12T17:09:32Z",
    "planning": false,
    "image_url": "https://sierra.ai/-/cdn/image?src=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fca4jck6w%2Fproduction%2F0053ab0895d498f0064fdc6d05b3bad2557b713f-1200x630.png%3Fauto%3Dformat&width=1200&quality=75",
    "confidence": 0.8979,
    "published_at": "2026-01-12T17:09:32Z",
    "article_sentence": "AI is beginning to shift that equation, which is why Sierra is partnering with Stellarus to help health plans deploy AI agents responsibly, effectively, and at scale."
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