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TalkdeskRecurring product issues

Mid-Market user reports occasional call drop issues with Talkdesk agents

Read at g2.com

What happened

A Mid-Market user in Information Technology and Services reports occasional call drop issues with their agents using Talkdesk, which, while not constant, represents a recurring problem affecting communication reliability. This indicates an area for improvement in system stability.

Source

From the reviews

  • 4.5 of 5
    “Occasionally, I experience a call drop issue with one of my agents, but generally, everything works very well for us.”

    Verified User in Information Technology and Services, Mid-Market (51-1000 emp.)Aug 31, 2026View

Extracted by Autobound

From the Signal API record
Signal
Recurring product issues

What this signalsReview themes often show where customers may look for an alternative.

Product
Talkdesk
Star rating
4.5 of 5
Reviewer details
Mid-Market (51-1000 emp.)

More from Talkdesk

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The full record

From the Signal API record

Details

Reviewer
Verified User in Information Technology and Services

Extraction

Detected
Sep 14, 2026
signal_type
product-reviews
signal_subtype
RecurringProductIssues

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/227a0830-bfa2-4011-a19a-7b4916242c83 returns this record as JSON. POST /v1/companies/enrich returns every signal for talkdesk.com.

{
  "signal_id": "227a0830-bfa2-4011-a19a-7b4916242c83",
  "signal_type": "product-reviews",
  "signal_subtype": "RecurringProductIssues",
  "detected_at": "2026-09-14T09:23:23.547+00:00",
  "company": {
    "name": "Talkdesk",
    "domain": "talkdesk.com"
  },
  "data": {
    "summary": "A Mid-Market user in Information Technology and Services reports occasional call drop issues with their agents using Talkdesk, which, while not constant, represents a recurring problem affecting communication reliability. This indicates an area for improvement in system stability.",
    "evidence": [
      {
        "quote": "Occasionally, I experience a call drop issue with one of my agents, but generally, everything works very well for us.",
        "review_url": "https://www.g2.com/products/talkdesk/reviews#review-13175286",
        "review_date": "2026-08-31",
        "star_rating": 4.5,
        "reviewer_name": "Verified User in Information Technology and Services",
        "reviewer_title": "Mid-Market (51-1000 emp.)"
      }
    ],
    "headline": "Mid-Market user reports occasional call drop issues with Talkdesk agents",
    "relevance": 60,
    "product_name": "Talkdesk",
    "source_page_url": "https://www.g2.com/products/talkdesk/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "has_numbers": false
    },
    "decision_maker_complaint": {
      "title": "Mid-Market (51-1000 emp.)",
      "is_decision_maker": false
    }
  }
}

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