Twilio's A2H is a new protocol that helps agents talk to humans

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  "signal_type": "news",
  "signal_subtype": "launches",
  "detected_at": "2026-02-19T19:00:50+00:00",
  "company": {
    "name": "Twilio",
    "domain": "twilio.com"
  },
  "data": {
    "url": "https://thenewstack.io/twilio-a2h-protocol-launch",
    "title": "Twilio's A2H is a new protocol that helps agents talk to humans",
    "excerpt": "Twilio's A2H is a new protocol that helps agents talk to humans.\n\nTwilio launches Agent-2-Human (A2H), an open-source protocol to bridge the gap between AI agents and human judgment through secure, multi-channel handoffs.\n\nOver the last year or so, we've seen a proliferation of frameworks and protocols for agentic AI tools.\n\nThere is Agent-2-Agent (A2A) for agents to talk to each other, the Agentic Commerce Protocol (ACP) and Agent Payments Protocol (AP2) for agents to talk to commerce systems, and, of course, the Model Context Protocol (MCP) for agents to talk to tools and bring in context. There's no end to the acronyms.\n\nWhat's missing in all of this, however, is a framework that helps agents communicate with humans - or at least that's what cloud communications company Twilio argues.\n\nThe company on Thursday released the open-source Agent-2-Human (A2H) protocol, which is designed to help agents manage the handoff from autonomously working on a task to bringing a human into the loop - and do so over the right channel.\n\n\"The agent focuses on what it needs from the human, not how to reach them... and in the process, the system also keeps track of all of these interactions and creates an audit trail.\"\n\n\"The agent focuses on what it needs from the human, not how to reach them,\" as Twilio's Rikki Singh, the company's VP of product and engineering for emerging technology...",
    "product": "Agent-2-Human",
    "summary": "Twilio Inc. launches Agent-2-Human.",
    "category": "launches",
    "found_at": "2026-02-19T19:00:50Z",
    "planning": false,
    "image_url": "https://cdn.thenewstack.io/media/2026/02/f45fbf23-dylan-michaud-aobbzhpnfvc-unsplash-scaled.jpg",
    "confidence": 0.9303,
    "product_data": {
      "full_text": "Agent-2-Human (A2H)",
      "fuzzy_match": true
    },
    "published_at": "2026-02-19T19:00:50Z",
    "job_title_tags": [
      "human_resources"
    ],
    "article_sentence": "Twilio launches Agent-2-Human (A2H), an open-source protocol to bridge the gap between AI agents and human judgment through secure, multi-channel handoffs."
  }
}

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curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"twilio.com","limit":20}'