UPMC Expands AI-Native Clinical Services to 18 Hospitals This Fall
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Andor Health and Psynergy Health jointly own the outcome with UPMC to deliver transitional care management alongside clinical teams, from the AI infrastructure through the clinicians providing the care. The program is live in 10 UPMC hospitals today, with 8 more joining this fall. ORLANDO, Fla., Aug. 27, 2026 /PRNewswire/ -- UPMC has expanded an AI-native clinical services model in transitional care management to 10 of its hospitals, with one more launching September 1 and seven more on September 22. The program started at a single campus, UPMC Jameson in New Castle, Pennsylvania, and now extends across the system. It runs on ThinkAndor ®, Andor Health's AI-native infrastructure, and is operated by Andor's clinical services Psynergy Health team. Who does the work The pieces that normally get split between a software vendor and a health system's own staff are combined in the Andor/Psynergy AI-native clinical services suite. Psynergy Health's clinicians see UPMC patients using Andor Health's software, and the work surrounding those visits belongs to the same team: outreach, scheduling, visit completion, clinical judgment, documentation, billing, and compliance. AI runs underneath all of it, sorting which patients need attention first, preparing the clinician ahead of each encounter, and taking on the administrative load that would otherwise take time away from the visit...
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