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UpworkPricing concerns

Academic Chat Support frustrated by 15% project fee deductions on Upwork

Read at g2.com

What happened

Academic Chat Support at a small business reports that the fees charged to freelancers are overboard, imagining a 15% deduction from project-based work. This is a significant concern for freelancers using the platform.

Source

From the reviews

  • 5 of 5
    “I think the fees charged to freelancers are overboard. Imagine having 15% deducted from project-based work.”

    Cyril Rose B., Academic Chat SupportJul 9, 2026View

Extracted by Autobound

From the Signal API record
Signal
Pricing concerns

What this signalsReview themes often show where customers may look for an alternative.

Star rating
5 of 5
Reviewer
Cyril Rose B.
Reviewer details
Academic Chat Support

More from Upwork

Company page →

More product review signals at other companies

The full record

From the Signal API record

Extraction

Detected
Jul 14, 2026
signal_type
product-reviews
signal_subtype
PricingConcerns

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The API returns more than this page shows

This page shows a preview. The full product-reviews record in the Signal API and MCP can also have these 8 fields. Some fields are empty for some signals.

Company

  • linkedin_urlValue in the API
  • industriesValue in the API
  • employee_count_lowValue in the API
  • employee_count_highValue in the API
  • revenueValue in the API
  • descriptionValue in the API

Signal

  • signal_nameValue in the API
  • associationValue in the API
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Show the full JSONThe record on this page and the API request

GET /v1/signals/f954b587-74f8-43fe-9709-6a09d7567576 returns this record as JSON. POST /v1/companies/enrich returns every signal for upwork.com.

{
  "signal_id": "f954b587-74f8-43fe-9709-6a09d7567576",
  "signal_type": "product-reviews",
  "signal_subtype": "PricingConcerns",
  "detected_at": "2026-07-14T05:35:50.592+00:00",
  "company": {
    "name": "Upwork",
    "domain": "upwork.com"
  },
  "data": {
    "summary": "Academic Chat Support at a small business reports that the fees charged to freelancers are overboard, imagining a 15% deduction from project-based work. This is a significant concern for freelancers using the platform.",
    "evidence": [
      {
        "quote": "I think the fees charged to freelancers are overboard. Imagine having 15% deducted from project-based work.",
        "review_url": "https://www.g2.com/products/upwork/reviews#review-13084837",
        "review_date": "2026-07-09",
        "star_rating": 5,
        "reviewer_name": "Cyril Rose B.",
        "reviewer_title": "Academic Chat Support"
      }
    ],
    "headline": "Academic Chat Support frustrated by 15% project fee deductions on Upwork",
    "relevance": 65,
    "product_name": "Upwork",
    "source_page_url": "https://www.g2.com/products/upwork/reviews/reviews",
    "switching_intent": {
      "urgency": "none",
      "detected": false
    },
    "quantified_impact": {
      "metrics": [
        "15% deducted"
      ],
      "has_numbers": true
    },
    "decision_maker_complaint": {
      "title": "Academic Chat Support",
      "is_decision_maker": false
    }
  }
}

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