r/Dynamics365
D365 on-prem: one campaign activity to 400k contacts through SendGrid
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We have Dynamics 365 Customer Engagement on-premises. A client needs to email about 400,000 contacts from one campaign activity. Their normal mailbox cannot handle that volume, and their security team does not want the main mailbox used for it. Microsoft’s docs say distributing a campaign activity to 100,000 members takes about 24 hours. At 400,000 that sounds like several days, with one email activity created per contact and server-side sync moving them from Pending Send to SendGrid. If you have done this on-premises, what actually happened? Did one campaign activity finish at this size, or did the system job fail partway? Is server-side sync reliable for the send, or did Pending Send retries create duplicates? Anything you would change before we try a 10k, then 50k, pilot? The client’s requirement is one campaign activity for the whole list, not 400,000 emails at the same second. And you can recommend how to handle this.
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[comment u/Claidheamhmor] For these sort of things, we use Adobe Campaign instead. They are set up to handle that sort of volume.